Description

The Night Auditor Supervisor plays a key role in ensuring a positive guest experience by leading the overnight team in providing exceptional guest services.  

Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.

Job Responsibilities:

• Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
• Verify the status of all wake-up call requests and ensure they are properly handled.
• Balance all cash receipts and work performed during the audit shift.  Make deposits of cash.
• Prepare the front office for the "A" shift and reset day's business.
• Act as a Guest Service Representative and Manager on Duty during the overnight shift (11PM-7AM)
• Attend and actively participate in all front office meetings.
• Participate in all training and cross training programs.
• Take the initiative to greet guests in a friendly and warm manner.
• Other duties as assigned.

Job Skills:

• Understand and use math concepts in order to design a financial or economic system.
• Work math problems quickly and accurately.
• Understand and use computers and related equipment.
• Speak and write clearly to report finanical information.

Physical Requirements:

• Stand for long period of time
• Lift/carry 6-25 lbs.
• Able to work overtime and/or irregular hours.

Qualifications

Education: HS Diploma or equivalent.

Experience: 1 - 2 years of hotel experience and/or guest service experience preferred.

Licenses/Certifications: None