Guest Service Supervisor

posted April 2, 2025

The Westin Crystal City Reagan National Airport

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Compensation: $18.00 to $20.00 per hour

Job Details

Job Location:    Arlington, VA
Position Type:    Full Time
Salary Range:    $18.00 - $20.00 Hourly
Job Shift:    Any

Description

As a Guest Services Supervisor, you will assist the Front Office Manager in overseeing daily operations at the Front Desk, helping to drive guest satisfaction and deliver quality service.  

Key Responsibilities

  • Welcome and register hotel guests, explaining the accommodations and taking necessary payment information.
  • Supervise and support the Front Desk team, ensuring all tasks are performed efficiently and in line with company policies.
  • Address guest inquiries, requests, and complaints, offering personalized solutions and recommendations.
  • Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  • Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  •  Provide leadership during a variety of shifts, including days, nights, weekends, and holidays, maintaining a positive and supportive environment.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Qualifications

  • Exceptional communication skills, both verbal and written.
  • Strong attention to detail with excellent organizational skills
  • Strong service acumen and problem-solving skills
  • Ability to work various shifts, including morning, evenings, weekends, and holidays.
  • Knowledgeable in MicroSoft Office applications

Physical Requirements:

  • Frequently lifts/carries up to 25 lbs. 
  • Stand for long periods of time
  • Walk extended distances

Qualifications

Education - HS Diploma or equivalent.

Experience - Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.

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The Westin Crystal City Reagan National Airport

220 Room Hotel

Travel well at one of the only 4-star Crystal City, VA.

Travel well at one of the top Crystal City hotels: The Westin Crystal City is across the Crystal City Metro station (blue and yellow lines) and minutes to Washington DC, Reagan National Airport, Amazon HQ2 (1 mile; complimentary airport shuttle), U.S. Government offices, and Crystal City restaurants. An ideal choice for business and leisure, the only four-star hotels in Crystal City, VA, with city-view rooms featuring signature Heavenly Beds, high-speed internet, and HDTVs. Move well in our new 1,500 square-foot WestinWORKOUT Fitness Studio with Peloton machines. As one of the top meeting hotels in National Landing near Alexandria, VA, we offer cutting-edge audiovisual technology and 15,000 square-feet of flexible spaces 8 event rooms ideally located for easy flow between meeting rooms.. The Jefferson ballroom is an elegant choice for weddings and social events. Discover a place where you don't just get up, but you rise.