Reports To Lounge Manager, Assistant GM, Dir of F&B, Restaurant Manager
Supervises N/A
Job Purpose To mix and serve alcoholic and non-alcoholic beverages to patrons of beverage outlets, following standard recipes, and to promote food sales.
Job Responsibilities
Mix ingredients, such as liquor, soda, water, sugar and bitters to prepare cocktails and other drinks.
Serve wine draught, bottled beer, non-alcoholic beverages and food.
Collect money for drinks served.
Orders and requisitions liquors and supplies. Stock and replenish glasses, beverages, mixes, fruit, and guest supplies.
Place bottled goods and glasses to make an attractive display.
Wash glasses, bar, and equipment.
Slice and pit fruit for garnishing drinks; prepare appetizers, such as pickles, cheese and cold meats.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned associates in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned associates.
Other duties as assigned.
Job Skills
Use arithmetic to total costs and make change.
Communicate with different kinds of people to find out what services they want and to give them information.
Stand or walk for varying lengths of time, sometimes for long periods.
Move fingers and hands easily and quickly to handle dishes, money, merchandise, etc. Lift and carry heavy items, such as trays.
Reports To Banquet Manager or Assistant Banquet Manager
Supervises N/A
Job Purpose To set up banquet table linens, place settings and center pieces; serve all food and beverages and clear away all dishes and table linens in a professional manner and in compliance with company policies, and legal considerations.
Job Responsibilities
Sets up all banquet function table linens, china, silverware, glass ware, and center pieces, waiting and beverage stations, and perishable items for banquet service (such as bread, butter, and cream).
Serves all food and beverages to banquet guests.
Clears away all dishes and items used in the service of a banquet, including the linens.
Ensures the proper storage of all items from equipment to perishable foods.
Maintains work areas in a clean and orderly fashion.
Prepares for future banquets by folding napkins, filling condiments, and performing other duties as required.
Relieves other employees allowing for breaks during the shift.
Takes the initiative to greet guests in a friendly and warm manner.
Other duties as assigned.
Job Skills
Use arithmetic to total costs and make change.
Communicate with different kinds of people to find out what services they want and to give them information.
Stand or walk for varying lengths of time, sometimes for long periods.
Move fingers and hands easily and quickly to handle things like dishes, money and merchandise.
Lift and carry things like heavy trays.
The Guest Service Supervisor plays a key role in ensuring a positive guest experience by leading the front desk team in providing exceptional customer service. This position is responsible for supervising daily front desk operations, handling guest complaints and requests, training and mentoring team members, and supporting the Front Office Manager in operational and administrative tasks.
Reports To Front Office Manager
Shift: Overnight, weekends and holidays
Job Purpose To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.
Job Responsibilities
Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
Verify the status of all wake-up call requests and ensure they are properly handled.
Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
Prepare the front office for the ‘AM’ shift and reset day’s business.
Act as a Guest Service representative and manager on duty during the overnight shift (11pm-7am).
Act as PBX operator during the audit shift.
Attend and actively participate in all front office meetings.
Participate in all training and cross training programs.
Take the initiative to greet guests in a friendly and warm manner.
Other duties as assigned.
Job Skills
Understand and use math concepts in order to design a financial or economic system.
Work math problems quickly and accurately.
Understand and use computers and related equipment.
Speak and write clearly to report financial information
