Reports To

Supervises

Home of the iconic DoubleTree cookie, the DoubleTree by Hilton New Orleans is located in the heart of downtown New Orleans and only a short walk from the French Quarter, Harrah’s Casino, Aquarium of the American and the Riverwalk.

Our hotel offers excellent benefits, rewards and opportunities for our team members!

• Health Insurance: Medical/Dental/Vision and other options effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment ***available to Full-Time Team Members***
• Exclusive Team Member savings with Hilton Hotels Travel Program and Dimension Hospitality Room Discounts 
• Paid Vacation, Flexible/Sick Days and Holiday Pay for Full-Time Team Members (you start accruing on your first day)
• Retirement Savings (401k)
• Complimentary employee lunch and 50% discount in our F&B outlets including our in-house PJ's Coffee
• Tuition Reimbursement with Dimension Hospitality
• Year-round Team Member Recognition Events and Initiatives
• Career Advancement Opportunities

Job Purpose

Job Responsibilities

1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
4. Compute bills, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
7. Take the initiative to greet guests in a friendly and warm manner.
8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
10. Other duties as assigned.

Job Skills

1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.
4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Education

• HS Diploma or equivalent.

Experience

• Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.

Salary Description