Reports To

Supervises

DoubleTree by Hilton New Orleans offers Excellent Benefits and Rewards

• Health Insurance: Medical/Dental/Vision and other options effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment ***available to Full-Time Team Members***
• Exclusive Team Member savings with Hilton Hotels Travel Program and Dimension Hospitality Room Discounts 
• Paid Vacation, Flexible/Sick Days and Holiday Pay for Full-Time Team Members (you start accruing on your first day)
• Retirement Savings (401k)
• Complimentary employee lunch and 50% discount in our F&B outlets including our in-house PJ's Coffee
• Tuition Reimbursement with Dimension Hospitality
• Year-round Team Member Recognition Events and Initiatives
• Career Advancement Opportunities

Job Purpose

Job Responsibilities

1. Informs customers about the available food, beverage, and gifts in the coffee shop and provides customers with information about the hotel.
2. Prepares specialty coffee drinks in accordance with established recipes. Operates Coffee shop equipment according to proper procedures.
3. Maintains a neat and clean environment in the Coffee shop. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
4. Straightens/refreshes/restocks merchandise and food displays to maintain a “fresh” look in the Coffee shop.
5. Close and open Coffee shop on time with proper setup for the day and proper closing procedure for the evening.
6. Completes all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling, and is responsible for a cash drawer.
7. Assists with managing inventory by monitoring stocks and working with management to place orders.
8. Accounts for all cash and secures money drops in accordance with hotel and company policies.
9. Knows and complies with all company policies and procedures pertaining to this position and its duties.
10. Other duties as assigned.

Job Skills

1. Carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several variables. Ability to balance cash drawer and exercise math and basic accounting skills.
2. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with poise, voice control, and confidence, using correct English and well-modulated voice.
3. Transcribing, entering, or posting data; talking with and/or signaling people to convey or exchange information, including giving assignments and or directions to helpers or assistants.

Education

• High school diploma or equivalent education required

Experience

• Retail and/or customer service experience preferred. Café or barista experience preferred 3-6 months related experience and/or training.

Licenses/Certifications

• Food Safety Certification

Salary Description