Description
Reports To
Front Office/Operations Manager
Supervises
N/A
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
- Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
- Other duties as assigned.
Job Skills
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Requirements
Education
- HS Diploma or equivalent.
Experience
- Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description
$15/hour
InterContinental New Orleans
484 Room Hotel
Glamour and Tradition Converge in New Orleans
The cultural and culinary pleasures of The Big Easy are at your feet at the InterContinental New Orleans. The French Quarter, with its roots of jazz and blues, is just two blocks away while the renowned Arts District is also a short walk. The traditions of New Orleans are as near as our front door, as our landmark hotel is on the route of more than 30 annual parades. We'll dazzle your attendees with seamlessly delivered meetings, weddings and galas for business or social events.
Our richly appointed and sophisticated guest rooms feature New Orleans inspired decor, local art, and plush bedding. Choose from either a king or two queen-sized beds, and enjoy high-speed internet, a Keurig coffee machine, mini bar, and other fine amenities.
Join us on a culinary journey that unveils the largesse of New Orleans’ timeless cuisine. Whether at our signature restaurant Trenasse, for Cajun-Creole dishes, or the more casual Pete’s for breakfast or light fare, we invite you to satiate your appetite.
Navigate our meeting space with ease, concentrated to two floors linked by a grand staircase. Recently renovated and brilliantly adaptable, our 33,000 square feet of event space is bathed in natural light, bringing energy and balance to your gathering.
