posted June 21, 2024

JW Marriott Houston Downtown

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Compensation: $14.50 per hour

Job Type


Reports To
Front Office Manager
Job Purpose
To improve guests experience while at the hotel by arranging for specific services and providing needed 


Job Responsibilities
  1. Offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
  2. Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel. Supplies guests with travel information, such as transportation rates, routes, and schedules.
  3. Reports suspicious behavior of patrons to hotel security personnel.
  4. Acts as host for morning coffee service.
  5. Assists Administrative Assistant in duties such as authorizing credit applications.
  6. Arranges for cleaning, laundering, and repair of guests’ clothing and other items.
  7. Handles all V.I.P. requests including ordering of products and turndown service.
  8. Arranges for sending and receiving of packages.
  9. Takes the initiative to greet guests in a friendly and warm manner.
  10. Other duties as assigned.
Job Skills
  1. Carry out specific oral or written instructions, frequently following a simple routine.
  2. Perform the same task over and over, frequently in the same way.
  3. Assist guests by lifting and carrying guests belongings.


  • HS Diploma or equivalent
  • Previous Guest Service experience preferred 
Salary Description
$14.50 per hour
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JW Marriott Houston Downtown

323 Room Hotel

Be Present, At Our Luxury Hotel In Downtown Houston

The JW Marriott Houston Downtown is the perfect destination for discerning travelers. Located in the heart of the city, in the historic Samuel F. Carter skyscraper, we offer easy access to the best that Houston has to offer. From world-class dining, to top attractions such as Minute Maid Park, the George R. Brown Convention Center, Toyota Center and Discovery Green, you'll be able to experience the best of downtown. We proudly showcase paintings and sculptures created by local artists. Whether you're here for business or pleasure, you'll appreciate our pet-friendly accommodations, state-of-the-art amenities, and impeccable service. Enjoy a cocktail or local inspired cuisine at Main Kitchen restaurant or seek wellbeing at the Spa by JW. Plan on success in 13,500 square-feet of Houston meeting space, and celebrate everlasting moments in 7,000 square-feet of wedding venues. Book your stay now and experience the best that Houston has to offer.