Guest Service Representative

posted July 7, 2026

Hampton Inn San Diego-Downtown

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Compensation: $19.00 to $20.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Hampton Inn San Diego-Downtown

    Hotel with 177 Rooms

    Cozy stay near downtown and the airport

    Find us on Pacific Highway, within three miles of San Diego International Airport and the San Diego Zoo. We’re adjacent to Waterfront Park and Country Center trolley stop. Little Italy, downtown, and the Maritime Museum are within a mile. Enjoy daily free hot breakfast, our fitness center, and a rooftop pool with views of the bay. WiFi’s on us.

    A free hot breakfast is served daily with fresh-baked waffles and hearty oatmeal with toppings.

    Hampton Inn San Diego-Downtown

    1531 Pacific Highway

    San Diego, CA 92101

    Hotel with 177 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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