Guest Service Manager

posted April 21, 2026

Hyatt Regency Princeton

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Compensation: $70,000 to $75,000 per year

You are confident, service driven, and skilled at leading front desk operations. You understand how to create exceptional guest experiences while supporting and motivating your team. If you thrive in a fast paced hospitality environment and enjoy solving problems with professionalism, keep reading.

The Role As the Guest Service Manager, you oversee daily front desk operations, coach team members, and ensure all guest interactions are welcoming, efficient, and solution oriented. You help maintain smooth operations, manage service recovery, and support the hotel’s reputation for outstanding hospitality.

What You Will Be Doing

  • Manage daily front desk operations and team performance
  • Train, coach, and support guest service representatives and supervisors
  • Oversee check ins, check outs, reservations, and guest account handling
  • Resolve guest concerns quickly and professionally
  • Ensure front desk procedures and brand standards are followed
  • Communicate effectively with housekeeping, engineering, and leadership
  • Monitor staffing needs, scheduling, and daily workflow
  • Maintain accurate logs, reports, and financial documentation
  • Support a welcoming, service oriented environment for guests and staff

    Why You Will Love It Here

  • Leadership role with daily guest impact
  • Supportive team and opportunities for career growth
  • A dynamic environment where no two days are the same

    Ready to Join the Team If you are ready to lead front desk operations and deliver exceptional guest service, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

    • Previous front desk or hotel operations leadership experience required
    • Strong communication, service, and problem solving skills
    • Professional, reliable, and able to lead by example
    • Organized and comfortable managing multiple priorities
    • Confident working with hotel systems and guest service processes
    • Passionate about hospitality and creating memorable experiences
    • Flexible to work any shifts, including holidays and weekends
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    Hyatt Regency Princeton

    Hotel with 330 Rooms

    Explore New Jersey from the heart of Princeton 

    Hyatt Regency Princeton offers a convenient location close to Route 1 and the Princeton Junction Train Station, making it the perfect location to explore the area. Our deluxe hotel near Princeton University features a glass-enclosed heated pool, state-of-the-art StayFit™ Gym, and scenic running and biking paths just outside our doors. You can enjoy a laugh with friends at Catch A Rising Star Comedy Club or sip cocktails over conversation at Laurea or the Artisan Kitchen & Lounge — all at our hotel in Princeton, NJ.

    Dining
    Located on the Gallery level of the Hyatt Regency Princeton, Laurea Restaurant offers the tastes and traditions of Italy crafted with a contemporary flair. The food is prepared with love and served with joy in an atmosphere that is vibrant and unique. The interior is a combination of large-scale 20th century modern design combined with the comfort of rustic Italian outdoor dining. A towering steel bar structure with cascading light installation is balanced by weightless fabric pergolas floating just overhead along with overflowing planters and piazza-style string lighting. The central bar is surrounded by the warm glow of a pizza oven, an energetic exhibition kitchen, communal and intimate dining, and contemporary wine and private dining rooms with hand-painted antique mirrors.

    Special Events
    Our 32,000 square feet of meeting space in Princeton, NJ boasts high-tech meeting rooms with an on-site A/V team, dramatic ballrooms, expansive exhibit space and a modern conference center—ideal for corporate & hybrid meetings, weddings, and family gatherings.

    Hyatt Regency Princeton

    102 Carnegie Center

    Princeton, NJ 08540-6293

    Hotel with 330 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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