Guest Service Supervisor

posted April 16, 2026

Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus

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Compensation: $20.00 to $22.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus

    Extended Stay

    Our Hotel

    Let Residence Inn Baltimore at The Johns Hopkins Medical Campus welcome you to an accommodating, comfortable stay. Our hotel near downtown Baltimore, MD, is just steps from The Johns Hopkins Hospital, Johns Hopkins School of Nursing and Kennedy Krieger Institute. Designed for modern travelers, our extended-stay hotel in Baltimore, MD, offers premium amenities to help you thrive away from home. Stay fueled for success with our hotel's complimentary breakfast buffet. Our rooftop restaurant, 16 on the Park, serves Maryland-inspired favorites and libations to pair with stunning views of the city, while our Lobby Bar & Lounge allows you to unwind after a long day. Connect to our high-speed Wi-Fi and find a new recipe to make in your suite's full-size kitchen. Catch up on work at your desk's ergonomic chair before plunging into plush bedding for a restful night of sleep. From unexpected perks to familiar accommodations, Residence Inn Baltimore at The Johns Hopkins Medical Campus guarantees you will enjoy your stay.

    Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus

    800 North Wolfe Street

    Baltimore, MD 21205

    Extended Stay
    Managed By Dimension Hospitality
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