Guest Service Representative

posted March 22, 2026

Courtyard Santa Ana Orange County

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Compensation: $18.00 to $18.50 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Courtyard Santa Ana Orange County

    Hotel with 155 Rooms

    Elevated business travel at our Santa Ana, CA hotel.

    Escape to fresh air, golden sunshine & breathtaking views of SoCal at Courtyard Santa Ana Orange County! Our Tustin, CA hotel will ensure you stay in complete comfort coupled with famous views of the Golden State. Each room of our Santa Ana, CA hotel features plentiful living space, pillow-topped mattresses, fresh linens & piles of plush pillows. After a long day, kick back & relax catching up with your favorite shows on your in-room 37' HDTV with premium cable channels & on-demand movies or stream your own media with our free Wi-Fi throughout the entire hotel. Delicious meals & fresh drinks are served at our onsite restaurant, The Bistro, which proudly serves specialty beverages with Starbucks coffee. Relax in our beautiful outdoor swimming pool. Top destinations are only minutes away from our hotel in Santa Ana Orange County, UC Irvine & more local attractions. Discover our Orange County wedding venues totaling 5,000 square feet of space for your big event. We look forward to hosting you at our hotel.

    Courtyard Santa Ana Orange County

    8 MacArthur Place

    Santa Ana, CA 92707

    Hotel with 155 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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