Guest Service Supervisor

posted March 22, 2026

Courtyard Santa Ana Orange County

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Compensation: $22.00 to $23.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    Courtyard Santa Ana Orange County

    Hotel with 155 Rooms

    Elevated business travel at our Santa Ana, CA hotel.

    Escape to fresh air, golden sunshine & breathtaking views of SoCal at Courtyard Santa Ana Orange County! Our Tustin, CA hotel will ensure you stay in complete comfort coupled with famous views of the Golden State. Each room of our Santa Ana, CA hotel features plentiful living space, pillow-topped mattresses, fresh linens & piles of plush pillows. After a long day, kick back & relax catching up with your favorite shows on your in-room 37' HDTV with premium cable channels & on-demand movies or stream your own media with our free Wi-Fi throughout the entire hotel. Delicious meals & fresh drinks are served at our onsite restaurant, The Bistro, which proudly serves specialty beverages with Starbucks coffee. Relax in our beautiful outdoor swimming pool. Top destinations are only minutes away from our hotel in Santa Ana Orange County, UC Irvine & more local attractions. Discover our Orange County wedding venues totaling 5,000 square feet of space for your big event. We look forward to hosting you at our hotel.

    Courtyard Santa Ana Orange County

    8 MacArthur Place

    Santa Ana, CA 92707

    Hotel with 155 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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