Jobs at Courtyard Santa Ana Orange County

• Guest Service Representative (Guest Services)

  Job DetailsJob Location: Santa Ana, CA 92707Position Type: Part TimeSalary Range: $19.50 - $20.89 HourlyJob Shift: AnyJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Lift/carry 6-25 lbs. Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation - HS Diploma or equivalent. Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications - N/A

• House Person (Housekeeping)

  Job DetailsJob Location: Santa Ana, CA 92707Position Type: Part TimeSalary Range: $17.50 - $18.45 HourlyJob Shift: SwingJob Purpose: To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. Job Responsibilities: Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. Abides by the regulations set forth by the material safety data sheets when using chemicals. Moves/arranges furniture and dusts/polishes furniture, metalwork and equipment. Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. Cleans bathrooms and replenishes with supplies. Refurnishes room with supplies, towels etc. as required. Supplies cleaning cart with appropriate supplies for shift. Washes walls, ceiling, and woodwork; washes windows, door panels, and sills. Empties wastebaskets, and empties and cleans ashtrays. Transports trash and waste to disposal area. Takes the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills: Use hands to lift, carry, or pull objects that may be heavy. Understand simple instructions. Learn simple procedures and techniques. Perform routine work or the same task over and over again. Physical Requirements: Ability to speak and hear. Close and distance vision. Frequently lifts/carries over 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. QualificationsEducation:High school diploma preferred Experience:At least 2 years experience in the Housekeeping Houseperson position. Licenses/Certifications:N/A

• Room Attendant (Housekeeping)

  Job DetailsJob Location: Santa Ana, CA 92707Position Type: Part TimeSalary Range: $17.50 - $18.74 HourlyJob Shift: DayJob Purpose: To maintain cleanliness of all spaces within the hotel. Job Responsibilities: Make beds in guest rooms. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. Dust furniture and equipment. Polish metalwork, such as fixtures and fittings. Wash walls, ceilings, wood work, windows, door panels, and sills. Empty wastebaskets, and empties and cleans ashtrays Transport trash and waste to disposal area. Replace light bulbs. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin. Other duties as assigned Job Skills: Ability to carry out specific oral or written instructions, frequently following a simple routine. Ability to perform repetitive actions consistently. Physical Requirements: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Kneel and/or stoop repeatedly Working Conditions: With fumes or airborne particles Near toxic or caustic chemicals Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. QualificationsEducation - HS Diploma or equivalent. Experience - None. Licenses/Certifications - N/A.

• Chief Engineer (Engineering/Maintenance)

  Job DetailsJob Location: Santa Ana, CA 92707Position Type: Full TimeSalary Range: $68,640.00 - $68,640.00 Salary/yearJob Shift: AnyJob Purpose: To supervise maintenance operations - i.e., refrigeration, heating, plumbing, etc., maintain the highest standards of the physical structure of the hotel to ensure guest satisfaction in all areas of the property. Job Responsibilities: Supervise, develop and maintain ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, A/H units, ice machines, pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc. Ensure projects are completed according to specifications and on time by studying work schedules and estimating worker-hour requirements for completion. Establish or adjust work procedures to meet production schedules. Work closely with Housekeeper and Front Desk Manager to ensure coordination of activities. May confer with other supervisors to coordinate activities of individual departments. Aid and instruct craftsmen in scheduling work, ordering material and completing assignments by a specified date. May estimate, requisition, and inspect materials. Meet with architects to discuss blueprints, contact contractors to submit bids for new construction, and meets with construction supervisors to discuss different phases of work. Perform work within departmental expense plans. Analyze and resolve work problems, or assist workers in solving problems. Initiate or suggest plans to motivate workers. Recommend or initiate personnel actions, such as training, promotions, transfers, discharges, and disciplinary measures. Reward employees who meet/exceed expectations. Confer with workers’ representatives. Interprets specifications, job orders, and company policies to workers and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production. May set up machines and equipment. Other duties as assigned. Job Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with poise, voice control, and confidence, using correct grammar and well-modulated voice. Ability to understand the technologies required in the work you are directing. Management Activities: Interview, select and train associates Set and adjust associates’ rates of pay and hours of work Direct the work of associates Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status Handle associate complaints Discipline associates Plan the work Determine the techniques to be used Apportion the work among associates Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold Control the flow and distribution of materials or merchandise and supplies Provide for the safety and security of the employees or the property Plan and control the budget Monitor or implement legal compliance measures Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates). Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other associates are given particular weight. Discretion & Independent Judgment: Interprets specifications, job orders, and company policies to workers and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production. May confer with workers’ representatives to resolve grievances. Recommends measures to improve production. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Kneel and/or stoop repeatedly Working Conditions: Continually works in normal office conditions and in close proximity to others. Additional Working Conditions Outdoor weather conditions Extreme cold (non-weather) Extreme heat (non-weather) Near moving or mechanical parts On high precarious places With fumes or airborne particles Near toxic or caustic chemicals Near risk of electrical shock Near loud noises In areas of strong vibration QualificationsEducation - Vocational Institution Certificate and completion of apprenticeship in plumbing/electrical repair. Experience - 2 years supervisory experience in the maintenance field and 3 years experience in the plumbing, electrical, and painting trades; OR, an equivalent combination of educ. & experience. Licenses/Certifications - Valid driver's license. CPO certified and experience with AC's highly preferred.

• Bistro Cook (Chefs/Kitchen)

  Job DetailsJob Location: Santa Ana, CA 92707Position Type: Full TimeSalary Range: $20.00 - $21.00 HourlyJob Shift: AnyJob Purpose: To produce all orders required by business volume and supervisor, as quickly and efficiently as possible, and to produce the highest quality product. Also, to produce all orders on an a la carte basis and to prep for buffets, banquets, salad bars and hors d’ oeuvres. Job Responsibilities: Open up each morning preparing and organizing the station and cooking all food necessary to start serving. Prepare all items for lunch; sauces, soups, buffet entrees, and switch over from breakfast to lunch at the assigned time. Rearrange the line and steam table to facilitate luncheon cooking and service. Prepare all orders as turned in by wait staff and ensures all orders cooked quickly and according to order; also ensures that food leaves the kitchen in peak condition. Learn menus, recipes, preparation, and presentation. Ensure that all food is stored in proper containers and at proper storage and holding temperatures. Cook only sufficient food in advance to cover expected business volume and to maintain quality. Prepare all food needed by other kitchen departments which is best prepared by this department. Prepare all food for next shift and for the following day as required and directed by Supervisor. Maintain the work area, including all counter tops, utensils, equipment, and refrigeration in a clean and sanitary condition in accordance with state, county, and company health regulations and work safety regulations. Other duties as assigned. Job Skills: Must be able to “prep” food products, using standardized food preparation techniques. Skillfully use hand tools or machines needed for work. Measure, cut, or otherwise work on materials or objects with great precision. Use arithmetic or shop geometry to figure amounts of material needed, dimensions to be followed and cost of materials. Read recipes of items to be prepared. Physical Requirements: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical and visual requirements Stand for long periods of time Lift/carry over 50 lbs. Able to work overtime and/or irregular hours Working Conditions: Outdoor weather conditions Extreme cold (non-weather) Extreme heat (non-weather) Wet or humid conditions Near moving or mechanical parts Near toxic or caustic chemicals Near risk of electrical shock Near loud noises . QualificationsEducation - HS Diploma or equivalent. Experience - Minimum 3 months cooking experience at a full service restaurant or hotel. Licenses/Certifications - Food Safety Certification

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