Guest Service Supervisor

posted March 22, 2026

Hilton Garden Inn Nashville Vanderbilt

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Compensation: $21.00 to $22.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    Hilton Garden Inn Nashville Vanderbilt

    Hotel with 194 Rooms

    Steps from Vanderbilt and downtown

    We're on Broadway, a five-minute walk from Vanderbilt University and many local restaurants including Hattie B's Hot Chicken. Explore downtown Nashville attractions like Ryman Auditorium, Bridgestone Arena, the Country Music Hall of Fame and Museum, and live music on Broadway. We serve breakfast and dinner in our Garden Grille & Bar.

    The Garden Grille & Bar, located in the lobby of the Hilton Garden Inn Nashville/Vanderbilt, is a Chef driven full-service restaurant featuring uniquely prepared American and globally inspired cuisine. Open 7-days a week, Our Chef prepared breakfast buffet is among the one of top in the downtown Nashville area. Featuring gourmet pastries, Belgian waffles, fresh fruit and a full cook-to-order hot bar with southern inspired favorites. While The Grille offers nightly dinner specials with a first-class touch. And don’t forget, while taking in the Nashville nightlife, check out our full-service bar and lounge. Whether you’re “winding-up” or just “winding down”, The Garden Grille & Bar is the perfect place to enjoy award-winning service, great food and specialty cocktails.

    The Shop 24-hour mart, conveniently located in our Music City hotel, offers an assortment of refrigerated, frozen, and microwave packaged items. Prepare these items in the comfort of your room using the microwave and refrigerator.

    Hilton Garden Inn Nashville Vanderbilt

    1715 Broadway

    Nashville, TN 37203

    Hotel with 194 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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