Guest Service Representative

posted March 22, 2026

Hilton Garden Inn Nashville Vanderbilt

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Compensation: $18.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Hilton Garden Inn Nashville Vanderbilt

    Hotel with 194 Rooms

    Steps from Vanderbilt and downtown

    We're on Broadway, a five-minute walk from Vanderbilt University and many local restaurants including Hattie B's Hot Chicken. Explore downtown Nashville attractions like Ryman Auditorium, Bridgestone Arena, the Country Music Hall of Fame and Museum, and live music on Broadway. We serve breakfast and dinner in our Garden Grille & Bar.

    The Garden Grille & Bar, located in the lobby of the Hilton Garden Inn Nashville/Vanderbilt, is a Chef driven full-service restaurant featuring uniquely prepared American and globally inspired cuisine. Open 7-days a week, Our Chef prepared breakfast buffet is among the one of top in the downtown Nashville area. Featuring gourmet pastries, Belgian waffles, fresh fruit and a full cook-to-order hot bar with southern inspired favorites. While The Grille offers nightly dinner specials with a first-class touch. And don’t forget, while taking in the Nashville nightlife, check out our full-service bar and lounge. Whether you’re “winding-up” or just “winding down”, The Garden Grille & Bar is the perfect place to enjoy award-winning service, great food and specialty cocktails.

    The Shop 24-hour mart, conveniently located in our Music City hotel, offers an assortment of refrigerated, frozen, and microwave packaged items. Prepare these items in the comfort of your room using the microwave and refrigerator.

    Hilton Garden Inn Nashville Vanderbilt

    1715 Broadway

    Nashville, TN 37203

    Hotel with 194 Rooms
    Managed By Dimension Hospitality
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