Guest Service Representative

posted March 5, 2026

Embassy Suites by Hilton Fort Worth Downtown

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Compensation: $15.25 to $15.88 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Embassy Suites by Hilton Fort Worth Downtown

    All Suite

    Spacious suites in downtown Fort Worth

    Our suites are within a five minute walk of Sundance Square Plaza, Bass Hall, and Fort Worth Convention Center. Explore the neighborhood with the free downtown trolley, which stops outside the hotel. We have an indoor pool, fitness center, and concierge services. Enjoy daily made-to-order breakfast and our evening reception.

    After a long day, start with a refreshing beverage or cocktail at our complimentary manager's reception, then retreat to your room or suite and order room service for a private and comfortable Fort Worth dining experience. From appetizers to burgers, and entrees in between, you’ll love the convenience of in-suite dining at our downtown Fort Worth Embassy Suites Just don’t forget to order dessert!

    Fifth & Commerce offers hand crafted cocktails, locally selected beers, fine wines and award-winning bourbons. In addition to our spirits, we serve a chef-inspired menu with a unique Texas twist. Our dishes are carefully prepared to provide a casual yet elevated dining experience.

    We have boardrooms with natural light, integrated A/V technology, and a sky-lit atrium with space for 250 guests. We’re specialists in small meetings and have packages to suit your needs.

    Embassy Suites by Hilton Fort Worth Downtown

    600 Commerce Street

    Fort Worth, TX 76102

    All Suite
    Managed By Dimension Hospitality
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