Jobs at Embassy Suites by Hilton Fort Worth Downtown

• Valet Parking Attendant (Transportation)

  Reports To Guest Services/Front Office Supervises N/A Job Purpose A Valet Parking Attendant is responsible for transporting guest vehicles in a prompt and courteous manner to and from the parking structure using safe driving practices. Job Responsibilities Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage. Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed. Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket. Follow established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. Greets and thanks guests in proper English, using a clear, pleasant voice. Respond to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc., according to individual needs. Assists guests with taxi services, wheelchair requests, parking options, etc. Promptly answers Valet phone using positive and clear English communication. Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds accurately to general inquiries regarding hotel services and attractions. Assists Door Attendant in opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, issuing claims checks and tagging bags as needed. Assists guests with check-in procedures. Other duties as assigned. Job Skills Ability to speak another language in addition to English is preferred. Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate information. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.

• Director Of Food And Beverage (Food & Beverage)

  beverage service so as to maintain established operational standards and maximize profits of the hotel. 

• Room / Suite Attendant (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose To maintain cleanliness of all spaces within the hotel. Job Responsibilities Make beds in guest rooms. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. Dust furniture and equipment. Polish metalwork, such as fixtures and fittings. Wash walls, ceilings, woodwork, windows, door panels, and sills. Empty wastebaskets, and empties and cleans ashtrays Transport trash and waste to disposal area. Replace light bulbs. Collects soiled linens for laundering and receives and stores linen supplies in linen closet.  Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin. Other duties as assigned Job Skills Ability to carry out specific oral or written instructions, frequently following a simple routine. Ability to perform repetitive actions consistently.

• Maintenance Technician / Person (Engineering/Maintenance)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates. 

• Line Cook (Chefs/Kitchen)

  Reports To Lead Line Cook, Exec Sous Chef, Sous Chef or Executive Chef  Supervises N/A Job Purpose To produce all orders required by business volume and supervisor, as quickly and efficiently as possible, and to produce the highest quality product. Also, to produce all orders on an a la carte basis and to prep for buffets, banquets, salad bars and hors d’ oeuvres. Job Responsibilities Open up each morning preparing and organizing the station and cooking all food necessary to start serving. Prepare all items for lunch; sauces, soups, buffet entrees, and switch over from breakfast to lunch at the assigned time. Rearrange the line and steam table to facilitate luncheon cooking and service. Prepare all orders as turned in by wait staff and ensures all orders cooked quickly and according to order; also ensures that food leaves the kitchen in peak condition. Learn menus, recipes, preparation, and presentation. Ensure that all food is stored in proper containers and at proper storage and holding temperatures. Cook only sufficient food in advance to cover expected business volume and to maintain quality. Prepare all food needed by other kitchen departments which is best prepared by this department. Prepare all food for next shift and for the following day as required and directed by Supervisor. Maintain the work area, including all counter tops, utensils, equipment, and refrigeration in a clean and sanitary condition in accordance with state, county, and company health regulations and work safety regulations. Other duties as assigned. Job Skills Must be able to “prep” food products, using standardized food preparation techniques. Skillfully use hand tools or machines needed for work. Measure, cut, or otherwise work on materials or objects with great precision. Use arithmetic or shop geometry to figure amounts of material needed, dimensions to be followed and cost of materials. Read recipes of items to be prepared.

• Housekeeping Inspector Supervisor (Housekeeping)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

• Housekeeping Houseperson (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. Job Responsibilities Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. Abides by the regulations set forth by the material safety data sheets when using chemicals. Moves/arranges furniture and dusts/polishes furniture, metalwork and equipment. Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. Cleans bathrooms and replenishes with supplies. Refurnishes room with supplies, towels etc. as required. Supplies cleaning cart with appropriate supplies for shift. Washes walls, ceiling, and woodwork; washes windows, door panels, and sills. Empties wastebaskets, and empties and cleans ashtrays. Transports trash and waste to disposal area. Takes the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills Use hands to lift, carry, or pull objects that may be heavy. Understand simple instructions. Learn simple procedures and techniques. Perform routine work or the same task over and over again.

• Sales Manager (Sales & Marketing)

  Reports To Director of Sales, General Manager Supervises N/A Job Purpose Secure new volume accounts; grow positive relationships with assigned existing accounts; assure positive recognition within the local community for the hotel. Job Responsibilities Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan. Employ revenue management techniques to recommend corporate rate proposals. Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value. Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc. Develop, implement and constantly modify sales action plans. Manage and maintain an accurate and up-to-date contact management system. Negotiate and close contracts that meet the hotel’s business plan objectives. Desired arrival, departure and volume patterns must be met. Internally communicate client requirements, thereby insuring all information is accurate between client and hotel staff. Coordinate and participate in target market trade shows and sales blitzes. Conduct competitive analysis and maintain competitor files in order to be able to compete successfully. Maintain good rapport with local civic groups and companies. Other duties as assigned. Job Skills Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Ability to exercise excellent communication, presentation, organization, time management and listening skills. Ability to use analytical skills for measuring business potential and value to the hotel.

• Chief Engineer (Engineering/Maintenance)

  Reports To General Manager Supervises Maintenance Associates Job Purpose To supervise maintenance operations - i.e., refrigeration, heating, plumbing, etc., maintain the highest standards of the physical structure of the hotel to ensure guest satisfaction in all areas of the property. Job Responsibilities Supervise, develop and maintain ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, A/H units, ice machines, pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc. Ensure projects are completed according to specifications and on time by studying work schedules and estimating worker-hour requirements for completion. Establish or adjust work procedures to meet production schedules. Work closely with Housekeeper and Front Desk Manager to ensure coordination of activities. May confer with other supervisors to coordinate activities of individual departments. Aid and instruct craftsmen in scheduling work, ordering material and completing assignments by a specified date. May estimate, requisition, and inspect materials. Meet with architects to discuss blueprints, contact contractors to submit bids for new construction, and meets with construction supervisors to discuss different phases of work. Perform work within departmental expense plans. Analyze and resolve work problems, or assist workers in solving problems. Initiate or suggest plans to motivate workers. Recommend or initiate personnel actions, such as training, promotions, transfers, discharges, and disciplinary measures. Reward employees who meet/exceed expectations. Confer with workers’ representatives. Interprets specifications, job orders, and company policies to workers and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production. May set up machines and equipment. Other duties as assigned. Job Skills Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with poise, voice control, and confidence, using correct grammar and well-modulated voice. Ability to understand the technologies required in the work you are directing

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