Job Purpose

To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports. 

Job Responsibilities

• Perform all audit procedures as set forth by the Hotel and company, on a daily basis.

• Verify the status of all wake-up call requests and ensure they are properly handled.

• Balance all cash receipts and work performed during the audit shift. Make deposits of cash.

• Prepare the front office for the ‘AM’ shift and reset day’s business.

• Act as a Guest Service representative and manager on duty during the night time hours. 

• Act as PBX operator during the audit shift.

• Attend and actively participate in all front office meetings.

• Participate in all training and cross training programs.

• Take the initiative to greet guests in a friendly and warm manner.

• Other duties as assigned.

Job Skills

• Understand and use math concepts in order to design a financial or economic system.

• Work math problems quickly and accurately.

• Understand and use computers and related equipment.

• Speak and write clearly to report financial information

Physical Requirements

• Ability to speak and hear in English.
• Close and distance vision.
• Frequent sitting with some walking and standing.
• Frequently lifts/carries up to 25 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Qualifications

Education: HS Diploma or equivalent

Experience: Previous guest service or front desk hospitality experience preferred.

Licenses/Certifications: None required