Guest Service Representative

posted February 26, 2026

Courtyard by Marriott Houston Sugar Land/Stafford

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Compensation: $14.00 to $14.50 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    Why You Will Love It Here

  • Competitive pay  
  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
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    Courtyard by Marriott Houston Sugar Land/Stafford

    Hotel with 135 Rooms


    Experience a successful stay near Sugar Land


    Recharge at Courtyard Houston Sugar Land Stafford. Our modern hotel offers everything you need for a fulfilling stay in Stafford TX. Find easy access to attractions like First Colony Mall, Stafford Centre, Sugar Land Ice and Sports Center and Constellation Field. Our convenient hotel location, as well as our flexible event venue, makes for the perfect business meeting or wedding near downtown Houston. Satisfy your appetite at The Bistro, our on-site restaurant serving healthy breakfast and dinner options, Starbucks® coffee and evening cocktails. During your stay near Sugar Land, TX, explore local, nearby restaurants, including Pappadeaux, Kim Son and Razzoo’s. Other essentials include a refreshing outdoor pool and a 24 hour fitness center. Rest up for a productive day in Stafford, thanks to our stylish hotel rooms, equipped with free WiFi, large workspaces and plush bedding. Select rooms also offer private balconies. A successful hotel stay starts at Courtyard Houston Sugar Land Stafford.

    Courtyard by Marriott Houston Sugar Land/Stafford

    12655 Southwest Fwy.

    Stafford, TX 77477

    Hotel with 135 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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