At Westin Crystal City, Barista’s create an inviting, restorative environment where every cup of coffee enhances our guests’ sense of well-being. Each shift is an opportunity to deliver thoughtful, personalized service—whether through a genuine welcome, mindful attention to detail, or remembering a guest’s preferred order. If you take pride in elevated hospitality, enjoy meaningful guest interactions, and thrive in a polished, fast-paced setting, we invite you to be part of the Westin experience.

Job Responsibilities:  

• Informs customers about the available food, beverage, and gift shop items available in the Coffee shop and provides customers with information about the hotel. 
• Prepares specialty coffee drinks in accordance with established recipes.  Operates Coffee shop equipment according to proper procedures. 
• Maintains a neat and clean environment in the Coffee shop.  Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program. 
• Straightens/refreshes/restocks merchandise and food displays to maintain a “fresh” look in the Coffee shop. 
• Close and open Coffee shop on time with proper setup for the day and proper closing procedure for the evening. 
• Completes all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling, and is responsible for a cash drawer. 
• Assists with managing inventory by monitoring stocks and working with management to place orders. 
• Accounts for all cash and secures money drops in accordance with hotel and company policies. 
• Knows and complies with all company policies and procedures pertaining to this position and its duties. 
• Other duties as assigned. 

Job Skills

• Carry out instructions furnished in written, oral, or diagrammatic form.  
• Deal with problems involving several variables.  
• Ability to balance cash drawer and exercise math and basic accounting skills. 
• Read and understand instructions, safety rules, etc.  
• Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech.  
• Speak with poise, voice control, and confidence, using correct English and well-modulated voice. 
• Transcribing, entering, or posting data; talking with and/or signaling people to convey or exchange information, including giving assignments and or directions to helpers or assistants. 

Physical Requirements

• Ability to speak and hear in English.
• Close and distance vision.
• Frequently lifts/carries up to 25 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Qualifications

Education

High school diploma or equivalent education required.

Experience

Retail and/or customer service experience preferred.  Café or barista experience preferred 3-6 months related experience and/or training. 

Licenses/Certifications

Food Safety Certification