Compensation: $13.00 to $14.00 per hour
Job DetailsJob Location: Stafford, TX 77477Position Type: Part TimeSalary Range: $13.00 - $14.00 HourlyJob Shift: AnyJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Physical Requirements:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Stand for long periods of time
Walk extended distances
Lift/carry 6-25 lbs.
Reach hands and arms in any direction
Able to work overtime and irregular hours
Working Conditions:
Continually works in normal office conditions and in close proximity to others.
QualificationsEducation -HS Diploma or equivalent.
Experience -Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
Licenses/Certifications -N/A.
Courtyard by Marriott Houston Sugar Land/Stafford
Hotel with 135 Rooms
Experience a successful stay near Sugar Land
Recharge at Courtyard Houston Sugar Land Stafford. Our modern hotel offers everything you need for a fulfilling stay in Stafford TX. Find easy access to attractions like First Colony Mall, Stafford Centre, Sugar Land Ice and Sports Center and Constellation Field. Our convenient hotel location, as well as our flexible event venue, makes for the perfect business meeting or wedding near downtown Houston. Satisfy your appetite at The Bistro, our on-site restaurant serving healthy breakfast and dinner options, Starbucks® coffee and evening cocktails. During your stay near Sugar Land, TX, explore local, nearby restaurants, including Pappadeaux, Kim Son and Razzoo’s. Other essentials include a refreshing outdoor pool and a 24 hour fitness center. Rest up for a productive day in Stafford, thanks to our stylish hotel rooms, equipped with free WiFi, large workspaces and plush bedding. Select rooms also offer private balconies. A successful hotel stay starts at Courtyard Houston Sugar Land Stafford.