Job Purpose

To serve meals to hotel guests according to established rules of etiquette, and to ensure a more pleasant stay.

Job Responsibilities

• Replenishes supplies of clean linens, silverware, glassware, and dishes at the room service station.
• Answers room service phone within 3 rings, answers questions, and takes orders from guests.
• Relays order to kitchen and/or the bar.
• Arranges orders on service trays, ensuring flair, sanitation, and timeliness of delivery.
• Collects trays delivered to keep hallways clear and assist the guest through the removal of food.
• Completes side work as deemed necessary by management to ensure the smooth operations of the department.
• Other duties as assigned.

Job Skills

• Carry out specific oral or written instructions, frequently following a simple routine.
• Ability to perform repetitive actions consistently.

Physical Requirements

• Ability to speak and hear in English.
• Close and distance vision.
• Frequently lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical & visual requirements
• Stand for long periods of time
• Walk extended distances
• Lift/carry 26-50 lbs.
• Reach hands and arms in any direction
• Kneel and/or stoop repeatedly
• Able to work overtime and/or irregular hours

Working Conditions

• Extreme heat (non-weather)
• Wet or humid conditions

Qualifications

Education - HS Diploma or equivalent.

Experience - Prior F&B restaurant experience is preferred

Licenses/Certifications - Must be TIPS and Food Safety certified.