October 29, 2024
5401 North Scottsdale Road
Scottsdale, AZ 85250
Shift: 6:00am - 2:30pm (subject to change based on business demands)
Reports To Front Office Manager/ AGM/ Guest Services Manager Supervises Guest Services Representatives Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
Reports To Executive Housekeeper Supervises N/A Job Purpose To maintain cleanliness of all spaces within the hotel. Shift: Weekdays: 8:00am-4:30pm, Weekends: 9:00am - 5:30pm Job Responsibilities Make beds in guest rooms. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. Dust furniture and equipment. Polish metalwork, such as fixtures and fittings. Wash walls, ceilings, woodwork, windows, door panels, and sills. Empty wastebaskets, and empties and cleans ashtrays Transport trash and waste to disposal area. Replace light bulbs. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin. Other duties as assigned Job Skills Ability to carry out specific oral or written instructions, frequently following a simple routine. Ability to perform repetitive actions consistently.
Reports To Chef and B Supervises N/A Job Purpose To perform duties to maintain kitchen work areas and restaurant equipment and utensils in clean and orderly condition. Job Responsibilities Sweeps and mops floor once every hour as needed. Scrapes food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine. Washes pots, pans, and trays by hand. Runs glasses through dish machine twice. Washes worktables, walls, refrigerators, and meat blocks. Separates and removes trash and garbage and places it in designated containers; steam-cleans or hosesout garbage cans. Sorts bottles, and breaks disposable ones in bottle-crushing machine. Polishes silver, using burnishing-machine tumbler, chemical dip, buffing wheel, and hand cloth, if required. Transfers supplies and equipment between storage and work areas by hand or by use of hand truck. Sets up banquet tables, when required. Washes and peels vegetables using knife or peeling machine, when required. Puts away all clean utensils; puts away & rotates stock in designated areas. Other duties as assigned. Job Skills Use hands to lift, carry, or pull objects that may be heavy. Understand simple instructions. Learn simple procedures and techniques. Perform routine work or the same task over and over again. Understands OSHA regulations.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
Reports To Lead Line Cook, Exec Sous Chef, Sous Chef or Executive Chef Supervises N/A Job Purpose To produce all orders required by business volume and supervisor, as quickly and efficiently as possible, and to produce the highest quality product. Also, to produce all orders on an a la carte basis and to prep for buffets, banquets, salad bars and hors d’ oeuvres. Job Responsibilities Open up each morning preparing and organizing the station and cooking all food necessary to start serving. Prepare all items for lunch; sauces, soups, buffet entrees, and switch over from breakfast to lunch at the assigned time. Rearrange the line and steam table to facilitate luncheon cooking and service. Prepare all orders as turned in by wait staff and ensures all orders cooked quickly and according to order; also ensures that food leaves the kitchen in peak condition. Learn menus, recipes, preparation, and presentation. Ensure that all food is stored in proper containers and at proper storage and holding temperatures. Cook only sufficient food in advance to cover expected business volume and to maintain quality. Prepare all food needed by other kitchen departments which is best prepared by this department. Prepare all food for next shift and for the following day as required and directed by Supervisor. Maintain the work area, including all counter tops, utensils, equipment, and refrigeration in a clean and sanitary condition in accordance with state, county, and company health regulations and work safety regulations. Other duties as assigned. Job Skills Must be able to “prep” food products, using standardized food preparation techniques. Skillfully use hand tools or machines needed for work. Measure, cut, or otherwise work on materials or objects with great precision. Use arithmetic or shop geometry to figure amounts of material needed, dimensions to be followed and cost of materials. Read recipes of items to be prepared.
Reports To Executive Housekeeper Supervises Housekeeping Utility, Laundry Attendant, Seamstress, Room Attendants Job Purpose To supervise work activities of cleaning personnel ensuring clean, orderly attractive rooms in hotel. Job Responsibilities Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments. Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy. Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. Rewards employees who use their empowerment to meet or exceed guest expectations. Inventories cleaning supplies & linen stock to ensure adequate supplies. Issues supplies & equipment to workers. Investigates concerns regarding housekeeping service and equipment, and takes corrective action. Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff. Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals. Conducts orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment. Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills. Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses. Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation. Assists in controlling expenses by the housekeeping department. Other duties as assigned. Job Skills Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice. Determine time, place, and sequence of operations or action to be taken on. Determine or interpret work procedures for workers, assigning specific duties, maintaining harmonious relations and promoting efficiency.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
Reports To Asst Chief Engineer, Chief Engineer Supervises N/A Job Purpose Performs routine manual labor involved in the upkeep of the grounds. Under supervision, may be required to do semi-skilled grounds work. Operate small, hand-held power equipment; perform work with larger equipment such as tractors and medium sized ride-on turf mowing equipment. Shift: 6:00am - 2:30pm Job Responsibilities Maintains assigned area of the facility. This area may be changed at the discretion of the supervisor. Operates mowers and trimming equipment for greens, tees, aprons, around trees, posts, and rocks. Rakes and maintains flower beds. Prepares the grounds daily as necessary. Includes picking up all visible trash from the front entrance and around the entire property/grounds. Ensures all grounds accessories are neat and positioned correctly. Maintains proper fluid level in each piece of equipment used on a daily basis; reports all improperly functioning equipment to a supervisor or the equipment technician. Returns all equipment to the properly designated areas after is has been properly cleaned. Cleans in and around the grounds daily. May apply fertilizers and pesticides as requested, under the supervision of a licensed applicator (if required). Other duties as assigned. Job Skills Knowledge of the methods and materials used in maintaining grounds and landscaped environments. Working knowledge of and safely use hand and power tools and specialized turf mowing equipment. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form.
Reports To Executive Housekeeper Supervises N/A Job Purpose Under the direct supervision of the hotel’s Executive Housekeeper, take ownership in assuring that the public space areas of the hotel and existing flooring materials of the hotel are properly protected from soil, cleaned regularly and maintained to a high level of appearance. Shift: 2:30pm - 11:00pm Job Responsibilities Under supervision, establish, evaluate and perform work on a cleaning and preventive maintenance program for all flooring surfaces of the hotel. Under supervision, keep abreast of all new cleaning procedures, cleaning products and technology that can be used in maintaining and enhancing the public space areas of the hotel. Under supervision, work to build a “team” approach among the various hotel departments to assist in the overall philosophy of keeping the public space clean and fresh in appearance. On your own, take initiative to be a hotel ambassador by always greeting hotel guests in a friendly and warm manner. On your own, stock cleaning cart with appropriate supplies for shift. On your own sweep, vacuum, wet mop, scrub, buff and properly maintain hotel floors using hand tools, brooms, brushes, mops vacuums and other powered equipment. On your own, abide by the regulations set forth by material safety data sheets of various cleaning products. On your own, observe and report the need for repairs to equipment, furniture and building components. With very little supervision, empty public space trash bins, clean lobby and banquet bathrooms, pick up all trash on table and floors. Keep public space cleaning utility closet rooms in a clean and well organized fashion. Other duties as assigned. Job Skills Maintain focus on cleaning projects while coping with various other interruptions. Ability to understand instructions, and learn procedures and techniques. Ability to perform routine work or the same task over and over again.
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