Guest Service Representative

posted October 1, 2025

Courtyard by Marriott Austin Parmer/Tech Ridge

Compensation: $17.00

Job Details

Job Location:    Austin, TX
Position Type:    Full Time
Salary Range:    $17.00 - $17.00 Hourly
Job Shift:    Swing

Description

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

  • Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  • Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  • Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Job Skills:

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Management Activities:

  • Direct the work of associates
  • Handle associate complaints

Physical Requirements:

  • Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
  • Stand for long periods of time
  • Walk extended distances
  • Lift/carry 6-25 lbs.
  • Reach hands and arms in any direction
  • Able to work overtime and irregular hours

Working Conditions:

  • Continually works in normal office conditions and in close proximity to others.

Qualifications

Education - HS Diploma or equivalent.

Experience - Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.

Licenses/Certifications - N/A.

Courtyard by Marriott Austin Parmer/Tech Ridge

Hotel with 145 Rooms

Find comfort at our hotel in North Austin near Round Rock

For an award-winning stay and a great location just off I-35, choose Courtyard Austin Parmer/Tech Ridge, our hotel in north Austin, for your next business trip or weekend getaway. Our hotel places you in the Tech Ridge Center neighborhood, convenient to Samsung, Tesla, Dell, and IBM. If you're here with a sports team, Round Rock Sports Center and Q2 Stadium are about 10 minutes away. We're also close to The Domain, downtown Austin, and The University of Texas. After a day visiting UT, playing games at Round Rock, or meeting at nearby Tech Ridge companies, return for happy hour at The Bistro. Take a dip in our indoor pool, work out in our 24-hour fitness center, or relax in your room with a mini fridge and smart TV. Start your morning with breakfast and Starbucks® coffee while planning your day with free Wi-Fi. On corporate trips, use our lobby’s media pods or communal tables. Host meetings in a 612 sq ft event space with AV support. Complimentary on-site parking adds convenience and ease throughout your stay.