Reports To

Supervises

Home of the iconic DoubleTree cookie, the DoubleTree by Hilton New Orleans is located in the heart of downtown New Orleans and only a short walk from the French Quarter, Harrah’s Casino, Aquarium of the American and the Riverwalk.Our hotel offers excellent benefits, rewards and opportunities for our team members!

• Health Insurance: Medical/Dental/Vision and other options effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment ***available to Full-Time Team Members***
• Exclusive Team Member savings with Hilton Hotels Travel Program and Dimension Hospitality Room Discounts 
• Paid Vacation, Flexible/Sick Days and Holiday Pay for Full-Time Team Members (you start accruing on your first day)
• Retirement Savings (401k)
• Complimentary employee lunch and 50% discount in our F&B outlets including our in-house PJ's Coffee
• Tuition Reimbursement with Dimension Hospitality
• Year-round Team Member Recognition Events and Initiatives
• Career Advancement Opportunities

Job Purpose

Job Responsibilities

1. Enter all leads that are sourced to the hotel either directly or via the CVB. 
2. Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.
3. Reservation Link Preparation, Review Inputting of Rooming Lists: create, review and finalize reservation links for group bookings, ensure rooming list entered in a timely fashion.
4. Communicate with clients:  handle all communication with clients regarding group bookings, including answering queries, providing updates and addressing any issues that arise.
5. Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
6. Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue mgt and sales meetings in order to ensure financial objectives of the property are met.
7. Assist with the planning and coordination of site visits.
8. Possess a working knowledge of the brands guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.
9. Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
10. Attend Weekly Revenue Strategy Meeting.
11. Attend brand or company training programs as directed (may involve overnight travel).
12. Maintain accurate files and systems for information retrieval as it relates to group bookings.
13. Other duties as assigned.

Job Skills

1. Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.
2. Excellent organizational skills, flexibility.

3. Experience

   with hotel PMS systems and operational proficiency.
4. Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
5. Excellent telephone etiquette.
6. Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
7. Tact and good judgment and proven experience interacting with customers and hotel management.

Education

• High school diploma required.

Experience

• Minimum 6 months experience in hospitality, sales, marketing or accounts payable/receivable.

Salary Description