Reports To

Supervises

Home of the iconic DoubleTree cookie, the DoubleTree by Hilton New Orleans is located in the heart of downtown New Orleans and only a short walk from the French Quarter, Harrah’s Casino, Aquarium of the American and the Riverwalk.Our hotel offers excellent benefits, rewards and opportunities for our team members!

• Health Insurance: Medical/Dental/Vision and other options effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment ***available to Full-Time Team Members***
• Exclusive Team Member savings with Hilton Hotels Travel Program and Dimension Hospitality Room Discounts 
• Paid Vacation, Flexible/Sick Days and Holiday Pay for Full-Time Team Members (you start accruing on your first day)
• Retirement Savings (401k)
• Complimentary employee lunch and 50% discount in our F&B outlets including our in-house PJ's Coffee
• Tuition Reimbursement with Dimension Hospitality
• Year-round Team Member Recognition Events and Initiatives
• Career Advancement Opportunities 

Job Purpose

Job Responsibilities

1. Greets guests, escorts them to tables, and provides menus.
2. Adjusts complaints of guests.
3. Assigns work tasks and coordinates activities of outlet staff to ensure prompt and courteous service to guests.
4. Inspects outlet serving stations for neatness and cleanliness, and requisitions table linens and other outlet supplies for tables and serving stations.
5. May assist with interviewing candidates, training staff, scheduling work hours and keeping time records.
6. May assist in planning menus, preparing beverages and expediting food orders.
7. May collect payment from guests and total receipts at end of shift to verify sales and clear cash register.
8. Rewards associates who use their empowerment to meet or exceed guest expectations.
9. Other duties as assigned.

Job Skills

1. Speak clearly.
2. Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
3. Perform a variety of activities, changing activities often and sometimes without notice.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Qualifications

Education

Experience

Licenses/Certifications

Physical Requirements and working conditions:

Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Salary Description