Guest Service Supervisor

posted September 4, 2026

DoubleTree by Hilton Hotel New Orleans

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Compensation: $17.00 to $19.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    DoubleTree by Hilton Hotel New Orleans

    Hotel with 367 Rooms

    Downtown delights at the foot of Canal Street

    DoubleTree by Hilton Hotel New Orleans is located at the base of historic Canal Street, across Harrah's casino, in the heart of New Orleans. We’re opposite the French Quarter and on the edge of the bustling Central Business District. This area includes the famous Bourbon Street, Jackson Square, and Royal Street. You’ll be near gastro-pubs, craft cocktail hot spots, and music venues. The New Orleans Convention Center, Audubon Aquarium, and Mercedes-Benz Superdome are just a few short blocks away.

    Guest rooms feature modern decor and amenities like mini-refrigerators. Features also include a large work desk, WiFi, and our signature warm DoubleTree Chocolate Chip Cookie. Enjoy a guaranteed one-of a-kind view with each room overlooking the Crescent City’s best downtown destinations, attractions, or the mighty Mississippi River.

    Experience culinary excellence and dining options onsite. Enjoy a cup of coffee and complimentary WiFi in PJ's Coffee of New Orleans. Visit WoW Café, offering all-day dining and New Orleans favorites. Pop in to the 24/7 market stocked with snacks, beer, wine, and refreshments.

    Host an event in 16,000 sq. ft. of flexible meeting space, with stunning views of downtown and the Mississippi River. The International Ballroom is the perfect New Orleans wedding venue.

    DoubleTree by Hilton Hotel New Orleans

    300 Canal Street

    New Orleans, LA 70130-1104

    Hotel with 367 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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