Guest Service Supervisor

posted August 11, 2026

Embassy Suites by Hilton San Antonio Riverwalk Downtown

Save this job

Compensation: $17.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

    Save this job

    Embassy Suites by Hilton San Antonio Riverwalk Downtown

    All Suite

    Stay on San Antonio's River Walk

    Take in River Walk views from our downtown suites. The Alamo, Majestic Theatre, and The Buckhorn Saloon are within a ten-minute walk. The Alamodome and Tower of the Americas are a mile and a half away. We offer a 24-hour fitness center and heated pool. Enjoy free made-to-order breakfast, in-room dining, and our complimentary Evening Reception.

    Range

    Welcome to Chef Jason Dady’s Range: Steak, Seafood & Field – a Tuscan Steakhouse offering a menu that blends family favorites with Italian inspirations. Fresh hand-made pastas and thin, crispy pizzas transport you to Tuscany while our expanded beef program with dry-aged and Certified Black Angus Beef cuts offers a taste of Texas. Floor-to-ceiling windows overlooking the San Antonio Riverwalk showcase the beauty of Downtown San Antonio, making Range a go-to destination for out-of-town guests, business luncheons, group dining and celebrations.

    Meetings and events

    We have over 11,000 sq. ft. of flexible event space, accommodating up to 900 guests. The third-floor Riverwalk Terrace has views over the River Walk. The hotel's event team will assist with catering and A/V needs.

    Embassy Suites by Hilton San Antonio Riverwalk Downtown

    125 E. Houston Street

    San Antonio, TX 78205

    All Suite
    Managed By Dimension Hospitality
    Current Job Openings
    Print a jobs flyer