Guest Service Supervisor

posted August 5, 2026

Residence Inn San Diego Downtown

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Compensation: $19.00 to $21.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    Residence Inn San Diego Downtown

    Extended Stay

    Located By The Bay At Our Hotel Near San Diego Zoo

    Reside waterside in California's beach city, at Residence Inn San Diego Downtown! Sitting in the heart of Little Italy, our hotel near San Diego Zoo put guests within reach of the area's most popular attractions including the Gaslamp Quarter, San Diego Harbor & more! Plus, with convenient features, your vacation starts as soon as you land at our hotel near Balboa Park. Make yourself at home in our downtown San Diego hotel's spacious suites & enjoy comfortable living areas, fully equipped kitchens, HDTVs with premium channels & cloud-like beds for a sound night's sleep. Our fitness center is available to guests around the clock & our heated outdoor pool is open all year! Fuel up with delicious & nutritious options at our complimentary breakfast or grab something to-go at our 24-hour market! Book our hotel near San Diego Airport today!

    Residence Inn San Diego Downtown

    1747 Pacific Highway

    San Diego, CA 92101

    Extended Stay
    Managed By Dimension Hospitality
    Current Job Openings
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