Guest Service Supervisor

posted July 13, 2026

Hilton Richardson Dallas

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Compensation: $17.50 to $18.50 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    Hilton Richardson Dallas

    Hotel


    A prime location in Richardson

    We're in the Telecom Corridor off US 75, two miles from the University of Texas at Dallas. The Eisemann Center for the Performing Arts and CityLine, a lifestyle complex, are six minutes away. Enjoy our modern rooms and suites, restaurant and bar with shuffleboard, outdoor pool, and 24-hour fitness center, featuring Peloton® Bikes with toe cages.

    Hilton Richardson Dallas

    701 E Campbell Rd

    Richardson, TX 75081

    Hotel
    Managed By Dimension Hospitality
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