Front Office Manager

posted July 10, 2026

Hanover Marriott Whippany

Save this job

Compensation: $75,000 to $85,000 per year

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing

  • Lead daily front office operations, including staff supervision and scheduling
  • Train, coach, and develop front desk and guest service team members
  • Oversee check ins, check outs, reservations, and billing accuracy
  • Resolve escalated guest concerns and service issues professionally
  • Ensure compliance with hotel policies, brand standards, and procedures
  • Monitor financial processes such as cash handling and end of day reporting
  • Communicate effectively with housekeeping, engineering, and leadership
  • Support hiring, performance reviews, and team development
  • Maintain a welcoming, efficient, and service focused front office environment

    • Why You Will Love It Here

  •  Leadership role with daily guest impact
  • Opportunities for growth within hotel operations
  • Supportive, team oriented environment

    • Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Previous hotel front office leadership experience required
  • Strong communication, leadership, and problem solving skills
  • Organized, dependable, and detail oriented
  • Comfortable using hotel systems, reporting tools, and front office processes
  • Able to multitask and maintain professionalism under pressure
  • Passionate about hospitality and creating excellent guest experiences

    • Flexible to work any shifts, including holidays and weekends.

    Save this job

    Hanover Marriott Whippany

    Hotel with 353 Rooms

    Stay inspired, at our newly renovated hotel in Morris County

    Stay inspired at one of the most convenient Whippany, NJ hotels the convergence of high-tech and high-touch amenities, seamlessly blended for an innovative stay. Rest brilliantly in contemporary accommodations with pillowtop mattresses, mini-refrigerators, and flat-panel Smart TVs, only at one of the top Morris Plains, NJ hotels. Our ballrooms offer 16,000 square-feet and 18 venues as expansive as your imagination, for anything from business and grand weddings for 900 guests, to graduations, proms, bridal showers and sweet-16s. Experience dining at Auld Shebeen, our authentic Irish pub. Stay in shape in our 24-hour fitness center, and lounge in our outdoor courtyard. As one of the best hotels near Parsippany, NJ, we also provide unparalleled access to many of the city's most notable locales, including The Funplex, Mennen Sports Arena, The Mall at Short Hills, and The American Dream. Travel brilliantly, at one of the top Whippany hotels.

    Hanover Marriott Whippany

    1401 Route 10 East

    Whippany, NJ 07981

    Hotel with 353 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
    Print a jobs flyer