Guest Service Supervisor

posted June 25, 2026

Courtyard by Marriott Houston Sugar Land/Stafford

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Compensation: $14.00 to $16.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    Courtyard by Marriott Houston Sugar Land/Stafford

    Hotel with 135 Rooms


    Experience a successful stay near Sugar Land


    Recharge at Courtyard Houston Sugar Land Stafford. Our modern hotel offers everything you need for a fulfilling stay in Stafford TX. Find easy access to attractions like First Colony Mall, Stafford Centre, Sugar Land Ice and Sports Center and Constellation Field. Our convenient hotel location, as well as our flexible event venue, makes for the perfect business meeting or wedding near downtown Houston. Satisfy your appetite at The Bistro, our on-site restaurant serving healthy breakfast and dinner options, Starbucks® coffee and evening cocktails. During your stay near Sugar Land, TX, explore local, nearby restaurants, including Pappadeaux, Kim Son and Razzoo’s. Other essentials include a refreshing outdoor pool and a 24 hour fitness center. Rest up for a productive day in Stafford, thanks to our stylish hotel rooms, equipped with free WiFi, large workspaces and plush bedding. Select rooms also offer private balconies. A successful hotel stay starts at Courtyard Houston Sugar Land Stafford.

    Courtyard by Marriott Houston Sugar Land/Stafford

    12655 Southwest Fwy.

    Stafford, TX 77477

    Hotel with 135 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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