Guest Service Representative

posted May 8, 2026

Courtyard Miami Downtown/Brickell Area

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Compensation: $16.00 to $16.50 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Courtyard Miami Downtown/Brickell Area

    Hotel with 233 Rooms

    Travel to our downtown Miami hotel for Business & Leisure

    Welcome to Courtyard Miami Downtown/Brickell! At our Miami Brickell hotel, guests are welcomed to a prime location in the heart of Miami near both the Brickell Financial District & the endless excitement of downtown Miami. We are just a short walk from the Miami Convention Center for guests attending events. Whether you're traveling for business or pleasure, our hotel near Miami Cruise Port is nearby everything you need. Shop at Bayside Marketplace, watch a game at FTX Arena & then return to a great night sleep in perfectly plush bedding. Our spacious Port of Miami hotel rooms also feature thoughtful amenities including LCD TVs with premium channels, free Wi-Fi & more! Wake up to hearty breakfasts or gather with friends in the evening over seasonally-inspired cocktails & succulent deserts onsite at The Bistro. No matter what brings you to Miami, you'll want to book a great stay at our downtown Miami hotel.

    Courtyard Miami Downtown/Brickell Area

    200 SE Second Avenue

    Miami, FL 33131

    Hotel with 233 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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