Guest Service Supervisor

posted April 10, 2026

Courtyard Ruston

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Compensation: $12.50 to $13.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts including holidays and weekend

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    Courtyard Ruston

    Hotel with 110 Rooms

    Experience the refreshing style of our hotel near Ruston, LA

    Discover the imagined styles, comforts & convenience of Courtyard Ruston. Don't settle on yesterday’s hotels in Ruston, LA, our newly renovated abode provides a fresh experience for your stay. Settle into brand new rooms, which provide a true home away from home. Long & restful nights are easy with deluxe bedding including thick mattresses, crisp linens & mountains of plush pillows. Unwind watching our Smart TVs with premium channels & streaming capabilities in every room. Stay connected with free high-speed Wi-Fi, in every space at one of the top Ruston hotels. Stay active, in our cutting-edge fitness center, outfitted with free weights & cardio equipment, then take a dip into our shimmering outdoor pool. Indulge on unique dining experiences at our restaurant, The Bistro, which serves eclectic dinner & breakfast options accompanied by refreshing beverages. Our event space is perfect for any kind of social gathering, making us one of the best wedding venues in Ruston, LA.

    Courtyard Ruston

    1309 Maxwell Boulevard

    Ruston, LA 71270

    Hotel with 110 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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