Jobs at Courtyard Ruston

• Guest Service Representative (Guest Services)

  Reports To Front Office/Operations Manager Supervises N/A Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities Greet, register, and assign rooms to guests. Issue room key, direct guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. Other duties as assigned. Job Skills Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

• Houseperson (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. Job Responsibilities Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. Abides by the regulations set forth by the material safety data sheets when using chemicals. Moves/arranges furniture and dusts/polishes furniture, metalwork and equipment. Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. Cleans bathrooms and replenishes with supplies. Refurnishes room with supplies, towels etc. as required. Supplies cleaning cart with appropriate supplies for shift. Washes walls, ceiling, and woodwork; washes windows, door panels, and sills. Empties wastebaskets, and empties and cleans ashtrays. Transports trash and waste to disposal area. Takes the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills Use hands to lift, carry, or pull objects that may be heavy. Understand simple instructions. Learn simple procedures and techniques. Perform routine work or the same task over and over again.

• Lobby Attendant (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose Under the direct supervision of the hotel’s Executive Housekeeper, take ownership in assuring that the public space areas of the hotel and existing flooring materials of the hotel are properly protected from soil, cleaned regularly and maintained to a high level of appearance.  Job Responsibilities Under supervision, establish, evaluate and perform work on a cleaning and preventive maintenance program for all flooring surfaces of the hotel. Under supervision, keep abreast of all new cleaning procedures, cleaning products and technology that can be used in maintaining and enhancing the public space areas of the hotel.  Under supervision, work to build a “team” approach among the various hotel departments to assist in the overall philosophy of keeping the public space clean and fresh in appearance.  On your own, take initiative to be a hotel ambassador by always greeting hotel guests in a friendly and warm manner. On your own, stock cleaning cart with appropriate supplies for shift. On your own sweep, vacuum, wet mop, scrub, buff and properly maintain hotel floors using hand tools, brooms, brushes, mops vacuums and other powered equipment. On your own, abide by the regulations set forth by material safety data sheets of various cleaning products. On your own, observe and report the need for repairs to equipment, furniture and building components. With very little supervision, empty public space trash bins, clean lobby and banquet bathrooms, pick up all trash on table and floors. Keep public space cleaning utility closet rooms in a clean and well organized fashion.  Other duties as assigned. Job Skills Maintain focus on cleaning projects while coping with various other interruptions. Ability to understand instructions, and learn procedures and techniques. Ability to perform routine work or the same task over and over again.

• Guest Service Supervisor (Guest Services)

  Reports To Front Office Manager/ AGM/ Guest Services Manager  Supervises Guest Services Representatives Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

• Room / Suite Attendant (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose To maintain cleanliness of all spaces within the hotel. Job Responsibilities Make beds in guest rooms. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. Dust furniture and equipment. Polish metalwork, such as fixtures and fittings. Wash walls, ceilings, woodwork, windows, door panels, and sills. Empty wastebaskets, and empties and cleans ashtrays Transport trash and waste to disposal area. Replace light bulbs. Collects soiled linens for laundering and receives and stores linen supplies in linen closet.  Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin. Other duties as assigned Job Skills Ability to carry out specific oral or written instructions, frequently following a simple routine. Ability to perform repetitive actions consistently.

• Bartender (Bartender/Mixologist)

  Reports To Lounge Manager, Assistant GM, Dir of F&B, Restaurant Manager Supervises N/A Job Purpose To mix and serve alcoholic and non-alcoholic beverages to patrons of beverage outlets, following standard recipes, and to promote food sales.  Job Responsibilities Mix ingredients, such as liquor, soda, water, sugar and bitters to prepare cocktails and other drinks. Serve wine draught, bottled beer, non-alcoholic beverages and food. Collect money for drinks served. Orders and requisitions liquors and supplies. Stock and replenish glasses, beverages, mixes, fruit, and guest supplies. Place bottled goods and glasses to make an attractive display. Wash glasses, bar, and equipment. Slice and pit fruit for garnishing drinks; prepare appetizers, such as pickles, cheese and cold meats. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned associates in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned associates. Other duties as assigned. Job Skills Use arithmetic to total costs and make change. Communicate with different kinds of people to find out what services they want and to give them information. Stand or walk for varying lengths of time, sometimes for long periods. Move fingers and hands easily and quickly to handle dishes, money, merchandise, etc. Lift and carry heavy items, such as trays.

• Line Cook (Chefs/Kitchen)

  Reports To Lead Line Cook, Exec Sous Chef, Sous Chef or Executive Chef  Supervises N/A Job Purpose To produce all orders required by business volume and supervisor, as quickly and efficiently as possible, and to produce the highest quality product. Also, to produce all orders on an a la carte basis and to prep for buffets, banquets, salad bars and hors d’ oeuvres. Job Responsibilities Open up each morning preparing and organizing the station and cooking all food necessary to start serving. Prepare all items for lunch; sauces, soups, buffet entrees, and switch over from breakfast to lunch at the assigned time. Rearrange the line and steam table to facilitate luncheon cooking and service. Prepare all orders as turned in by wait staff and ensures all orders cooked quickly and according to order; also ensures that food leaves the kitchen in peak condition. Learn menus, recipes, preparation, and presentation. Ensure that all food is stored in proper containers and at proper storage and holding temperatures. Cook only sufficient food in advance to cover expected business volume and to maintain quality. Prepare all food needed by other kitchen departments which is best prepared by this department. Prepare all food for next shift and for the following day as required and directed by Supervisor. Maintain the work area, including all counter tops, utensils, equipment, and refrigeration in a clean and sanitary condition in accordance with state, county, and company health regulations and work safety regulations. Other duties as assigned. Job Skills Must be able to “prep” food products, using standardized food preparation techniques. Skillfully use hand tools or machines needed for work. Measure, cut, or otherwise work on materials or objects with great precision. Use arithmetic or shop geometry to figure amounts of material needed, dimensions to be followed and cost of materials. Read recipes of items to be prepared.

Apply for these jobs at https://careers.dimensionhospitality.com/courtyard-ruston/jobs