Jobs at Courtyard Ruston

• General Manager (General Manager)

  Job DetailsJob Location: Ruston, LA 71270Position Type: Full TimeSalary Range: $85,000.00 - $89,000.00 Salary/yearJob Shift: DayJob Purpose: To manage a hotel’s operation and maintain established cost and quality standards in order to ensure superior service and maximize profits. Key Responsibilities: Oversee all aspects of hotel operations, including front desk, housekeeping, and food and beverage services. Ensure guest satisfaction by addressing inquiries, resolving complaints, and providing personalized service. Manage and train hotel staff, fostering a positive and productive work environment. Develop and implement operational policies and procedures to enhance efficiency and service quality. Monitor financial performance, including budgeting, forecasting, and cost control measures. Collaborate with marketing teams to promote the hotel and increase occupancy rates. Ensure compliance with health and safety regulations and maintain a clean and safe environment for guests and staff. Other duties as assigned. Job Skills: Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Ability to exercise excellent communication, presentation, organization, time management and listening skills. Ability to use analytical skills for measuring business potential and value to the hotel. Ability to successfully interact with all levels of customers and hotel management. Management Activities: Interview, select and train associates Set and adjust associates’ rates of pay and hours of work Direct the work of associates Appraise associates’ productivity & efficiency to recommend promotions or other changes in status Handle associate complaints Discipline associates Plan the work Determine the techniques to be used Apportion the work among associates Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold Control the flow and distribution of materials or merchandise and supplies Provide for the safety and security of the employees or the property Plan and control the budget Monitor or implement legal compliance measures Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates). Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight. Discretion & Independent Judgment: Develops new programs which result in an increased level of guest satisfaction and operational excellence Prepares the annual hotel budget. May deviate from established procedures to modify strategies that will enhance revenues effectively. Modifies strategies that will enhance revenues. Develops short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Investigates complaints and maintains product and service quality standards by conducting ongoing evaluations and initiates corrective action. Makes an independent choice to develop sales action plans and evaluate trends to modify strategies that will enhance revenues. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Walk extended distances Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation -Bachelors degree in Hotel Management or a related field is preferred. Experience (Required) -Minimum 3-5 years of experience as a General Manager in a branded hotel (Marriott/Hilton/Hyatt) with a strong background in operations, sales and marketing. Licenses/Certifications -Possess a valid driver’s license and be able to drive to customer appointments.

• Chief Engineer (Engineering/Maintenance)

  Job DetailsJob Location: Ruston, LA 71270Position Type: SeasonalSalary Range: $22.50 - $24.00 HourlyJob Shift: SwingJob Purpose: To supervise maintenance operations - i.e., refrigeration, heating, plumbing, etc., maintain the highest standards of the physical structure of the hotel to ensure guest satisfaction in all areas of the property. Job Responsibilities: Supervise, develop and maintain ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, A/H units, ice machines, pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc. Ensure projects are completed according to specifications and on time by studying work schedules and estimating worker-hour requirements for completion. Establish or adjust work procedures to meet production schedules. Work closely with Housekeeper and Front Desk Manager to ensure coordination of activities. May confer with other supervisors to coordinate activities of individual departments. Aid and instruct craftsmen in scheduling work, ordering material and completing assignments by a specified date. May estimate, requisition, and inspect materials. Meet with architects to discuss blueprints, contact contractors to submit bids for new construction, and meets with construction supervisors to discuss different phases of work. Perform work within departmental expense plans. Analyze and resolve work problems or assist workers in solving problems. Initiate or suggest plans to motivate workers. Recommend or initiate personnel actions, such as training, promotions, transfers, discharges, and disciplinary measures. Reward employees who meet/exceed expectations. Confer with workers’ representatives. Interprets specifications, job orders, and company policies to workers and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production. May set up machines and equipment. Other duties as assigned. Job Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with poise, voice control, and confidence, using correct grammar and well-modulated voice. Ability to understand the technologies required in the work you are directing. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation: Vocational Institution Certificate and completion of apprenticeship in plumbing/electrical repair. Experience: 2 years supervisory experience in the maintenance field and 3 years experience in the plumbing, electrical, and painting trades; OR, an equivalent combination of educ. & experience. Licenses/Certifications: None required

• Guest Service Representative (Guest Services)

  Job DetailsJob Location: Ruston, LA 71270Position Type: Part TimeSalary Range: $12.50 - $12.50 HourlyJob Shift: AnyJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation -HS Diploma or equivalent. Experience -Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Licenses/Certifications -N/A.

• Night Auditor (Guest Services)

  Job DetailsJob Location: Ruston, LA 71270Position Type: Part TimeSalary Range: $13.00 - $14.00 HourlyJob Shift: GraveyardJob Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports. Job Responsibilities: Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Verify the status of all wake-up call requests and ensure they are properly handled. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the ‘A’ shift and reset day’s business. Act as a Guest Service representative and manager on duty during the night time hours. Act as PBX operator during the audit shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills: Understand and use math concepts in order to design a financial or economic system. Work math problems quickly and accurately. Understand and use computers and related equipment. Speak and write clearly to report financial information. Discretion & Independent Judgment: Acts as a Guest Service representative and manager on duty during the night time hours Balances all cash receipts and work performed during the audit shift. Makes deposits of cash. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical and visual requirements Lift/carry 6-25 lbs. Able to work overtime and/or irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation - HS Diploma or equivalent. Experience - Previous guest service or front desk hospitality experience preferred. Licenses/Certifications - None required.

• Maintenance Person (Engineering/Maintenance)

  Job DetailsJob Location: Ruston, LA 71270Position Type: Full TimeSalary Range: $15.50 - $15.50 HourlyJob Shift: AnyJob Purpose: To repair and maintain physical structure of hotel using hand tools and power tools. Job Responsibilities: Maintain hotel, pool, and surrounding area, performing minor and routine painting, plumbing, electrical wiring, HVAC functions, and other related maintenance activities, using hand tools. Notify management concerning need for major repairs or additions to lighting, heating, and ventilating equipment. Respond to guest requests for service according to company policy. Keep records of rooms completed. Program phone equipment according to hotel needs. Observe equipment and utility meter readings on a daily basis. Stay accessible to Front Desk and Chief Engineer. Maintain files of Material Safety Data Sheets. Ensure par stocking of regularly used parts and supplies. Learn emergency procedures. Other duties as assigned. Job Skills: Understand and use specifications. Work to precise measurements. Use arithmetic to measure, compute amount of materials to use, and to inspect product to be sure it conforms to requirements. Lift and move materials and products. Climb and balance self. Work outdoors in all kinds of weather. Physical Requirements: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Walk extended distances Lift/carry over 50 lbs. Working Conditions: Continually works in normal office conditions and in close proximity to others. Additional working conditions Outdoor weather conditions Near moving or mechanical parts On high precarious places With fumes or airborne particles Near toxic or caustic chemicals Near risk of electrical shock Near loud noises In areas of strong vibration QualificationsEducation - HS Diploma or equivalent. Experience - 1 year of previous repair/maintenance experience required. Licenses/Certifications - Previous Maintenance Experience with Pools, HVAC and General Preventitive Maintenance in a hotel setting desired.

• Room Attendant (Housekeeping)

  Job DetailsJob Location: Ruston, LA 71270Position Type: Part TimeSalary Range: $12.00 - $12.00 HourlyJob Shift: DayJob Purpose: To maintain cleanliness of all spaces within the hotel. Job Responsibilities: Make beds in guest rooms. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. Dust furniture and equipment. Polish metalwork, such as fixtures and fittings. Wash walls, ceilings, wood work, windows, door panels, and sills. Empty wastebaskets, and empties and cleans ashtrays Transport trash and waste to disposal area. Replace light bulbs. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin. Other duties as assigned Job Skills: Ability to carry out specific oral or written instructions, frequently following a simple routine. Ability to perform repetitive actions consistently. Physical Requirements: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Kneel and/or stoop repeatedly Working Conditions: With fumes or airborne particles Near toxic or caustic chemicals Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. QualificationsEducation - HS Diploma or equivalent. Experience - None. Licenses/Certifications - N/A.

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