Guest Service Supervisor

posted March 16, 2026

Fairfield Inn & Suites by Marriott Columbus East

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Compensation: $17.00 to $18.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    • Why You Will Love It Here

  • A positive and team-oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    • Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems

    • Flexible to work any shifts, including holidays and weekends.

    Flexible to work any shifts including holidays and weekend

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    Fairfield Inn & Suites by Marriott Columbus East

    Hotel with 83 Rooms

    Find comfort at our hotel in east Columbus, Ohio

    When travelling to Ohio's capital city, stay with us at the newly-renovated Fairfield Inn & Suites Columbus East. Our hotel in Reynoldsburg, Ohio is situated just off the 270 loop of Interstate I-70. With a wide variety of local dining, shopping and entertainment options, there is something for everyone within minutes from our hotel. For added convenience, our hotel near downtown Columbus, Ohio is just a short drive from the Port Columbus International Airport and Ohio State University. With an expanded complimentary breakfast including hot breakfast sandwiches, quiches, bread, oatmeal and more, we have just what you need for a delicious start to your day before exploring Reynoldsburg, Pickerington and East Columbus. After a long day, take a dip in our hotel's indoor pool or blow off some steam at our on-site fitness center. With pet-friendly accommodations, complimentary Wi-Fi, parking and freshly baked cookies at check-in, we know you'll feel right at home at Fairfield Inn & Suites Columbus East.

    Fairfield Inn & Suites by Marriott Columbus East

    2826 Taylor Road Extension

    Reynoldsburg, OH 43068

    Hotel with 83 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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