Jobs at Fairfield Inn & Suites by Marriott Columbus East

• Assistant General Manager (General Manager)

  Reports To General Manager Supervises Front Desk Associates, Security Supervisor, Executive Housekeeper, Engineering leader. Job Purpose To maintain the Rooms, Food and Beverage and Engineering disciplines of the hotel, maintaining established revenue, cost and quality standards. To act as liaison between General Manager and department managers. To meet or exceed hotel budget, guest satisfaction and associate satisfaction guidelines and franchisee expectations. Job Responsibilities Oversees Rooms Division, Food and Beverage Division as well as Engineering discipline. Preferably prior experience as department head/executive committee member within the Food and Beverage discipline or Rooms, to compliment General Manager’s experience.  Oversees development of new programs that result in an increased level of guest satisfaction and operational excellence. Receives and responds to guest complaints in a timely manner. Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met. Supervise the food & beverage department to include food preparation, food and beverage service so as to maintain established operational standards and maximize profits of the hotel.  Generate an atmosphere that provides security and safety for all internal and external guests. Establish and maintain cost control systems for all rooms and food & beverage related inventories. Participate in the development of short term and long term financial and operational plans for the hotel. Supervises an ongoing maintenance program, which includes the internal and external areas of the hotel. Readily meets all financial obligations and safety regulations. Monitor and maintain the property specific cleanliness guidelines in all areas of the property. Oversee transient & package advertising opportunities and ensures hotel participation in brand specific programs. Ensure high associate morale by rewarding team members who meet or exceed guest expectations. Oversee implementation and development of all training programs. Maintain compliance with all local, state and federal laws and regulations, directly involved with all hiring and disciplinary decisions. Other duties as assigned. Job Skills Computer skills including word processing, spreadsheets & familiarity with brand specific Property Mgmt Systems. Excellent communication, presentation and listening skills. Ability to read and interpret business records and statistical reports. Ability to use mathematical skills to interpret financial information and prepare budgets. Ability to analyze and interpret policies established by administrators. Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion.

• Night Auditor (Guest Services)

  Reports To Front Office/Operations Manager Supervises N/A Job Purpose To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports. Job Responsibilities Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Verify the status of all wake-up call requests and ensure they are properly handled. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the ‘AM’ shift and reset day’s business. Act as a Guest Service representative and manager on duty during the night time hours.  Act as PBX operator during the audit shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills Understand and use math concepts in order to design a financial or economic system. Work math problems quickly and accurately. Understand and use computers and related equipment. Speak and write clearly to report financial information

• Guest Service Supervisor (Guest Services)

  Reports To Front Office Manager/ AGM Supervises Guest Services Representatives Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities Greet, register, and assign rooms to guests. Issue room key and direct to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Apply for these jobs at https://careers.dimensionhospitality.com/employers/300723/jobs