Guest Service Representative

posted March 16, 2026

Home2 Tru by Hilton Kalamazoo

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Compensation: $14.00 to $15.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    • Why You Will Love It Here

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    • Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel or customer service experience is helpful but not required
  • Flexible to work any shifts including holidays and weekends 
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    Home2 Tru by Hilton Kalamazoo

    Hotel with 106 Rooms


    Our by Hilton Close to attractions in Kalamazoo

    Close to major businesses, we’re off Interstate 94 just across the street from Wings Event Center. The Air Zoo Museum 7is four miles away. We’re a 15-minute drive from downtown and Western Michigan University. Our hotel features a heated indoor swimming pool, 24-hour fitness center, and meeting room.

    Home2Suites Quick access to Kalamazoo

    We’re off Interstate 94, less than a mile from Wings Event Center. Western Michigan University and downtown Kalamazoo are a 15-minute drive from our hotel. Enjoy our indoor swimming pool, fitness center, and free hot breakfast.

    Home2 Tru by Hilton Kalamazoo

    5185 East Cork Street

    Kalamazoo, MI 49048

    Hotel with 106 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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