Jobs at Home2 Tru by Hilton Kalamazoo

• Front Office Manager (Guest Services)

  Job DetailsJob Location: Kalamazoo, MI 49048Position Type: Full TimeSalary Range: $45,000.00 - $50,000.00 SalaryJob Shift: SwingJob Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position. Job Responsibilities: Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. Receive departmental related guest complaints and ensures corrective action is taken. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations. Other duties as assigned. Job Skills: Analyze and interpret business records and statistical reports; interpret policies established by administrators. Use mathematical skills to interpret financial information and prepare budgets. Understand the government regulations covering business operations. Make business decisions based on production reports and similar facts, experience, and opinion. Plan and organize the work of others. Change activity frequently and cope with interruptions. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation: Bachelor’s Degree in Management, Hotel Administration, Business or related field. Experience: Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience. Hilton experience is highly preferred.

• Breakfast Attendant (Food & Beverage)

  Job DetailsJob Location: Kalamazoo, MI 49048Position Type: Part TimeSalary Range: $14.00 - $14.00 HourlyJob Shift: SwingJob Purpose: To assist in the presentation of the Complimentary Breakfast by obtaining complimentary breakfast supplies, clearing away dirty dishes, water glasses and coffee cups, wiping off tables, restocking and cleaning breakfast buffet, etc. Job Responsibilities: Maintains a clean and organized dish breakdown area with clean china, silver, glassware and utensils. Maintains an ample amount of ice in ice bin. Restock glasses, cups, plates, napkins and trays. Removes water glasses and coffee cups upon request of user. Cleans tables, wipes down salt and pepper shakers, etc. Set up tables for breakfast customer. Maintains bus stands in a neat and organized manner. Takes the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills: Understand simple instructions. Learn simple procedures and techniques. Perform routine work or the same task over and over again. Physical Requirements: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. QualificationsEducation: High school diploma preferred Experience: Prior food and beverage experience preferred. Licenses/Certifications: Food safety sanitation certification

• Room Attendant / Housekeeper (Housekeeping)

  Job DetailsJob Location: Kalamazoo, MI 49048Position Type: Part TimeSalary Range: $14.00 - $14.00 HourlyJob Shift: DayJob Purpose: To maintain cleanliness of all spaces within the hotel. Job Responsibilities: Make beds in guest rooms. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. Dust furniture and equipment. Polish metalwork, such as fixtures and fittings. Wash walls, ceilings, woodwork, windows, door panels, and sills. Empty wastebaskets, and empties and cleans ashtrays Transport trash and waste to disposal area. Replace light bulbs. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin. Other duties as assigned Job Skills: Ability to carry out specific oral or written instructions, frequently following a simple routine. Ability to perform repetitive actions consistently. Physical Requirements: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Kneel and/or stoop repeatedly Working Conditions: With fumes or airborne particles Near toxic or caustic chemicals QualificationsEducation - HS Diploma or equivalent. Experience - Hotel or commercial cleaning highly preferred. Licenses/Certifications - None

• Sales Manager (Sales & Marketing)

  Job DetailsJob Location: Kalamazoo, MI 49048Position Type: Full TimeSalary Range: $45,000.00 - $55,000.00 Salary/yearJob Shift: DayJob Purpose: Secure new volume accounts; grow positive relationships with assigned existing accounts; assure positive recognition within the local community for the hotel. Job Responsibilities: Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan. Employ revenue management techniques to recommend corporate rate proposals. Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value. Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc. Develop, implement and constantly modify sales action plans. Manage and maintain an accurate and up-to-date contact management system. Negotiate and close contracts that meet the hotel’s business plan objectives. Desired arrival, departure and volume patterns must be met. Internally communicate client requirements, thereby insuring all information is accurate between client and hotel staff. Coordinate and participate in target market trade shows and sales blitzes. Conduct competitive analysis and maintain competitor files in order to be able to compete successfully. Maintain good rapport with local civic groups and companies. Other duties as assigned. Job Skills: Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Ability to exercise excellent communication, presentation, organization, time management and listening skills. Ability to use analytical skills for measuring business potential and value to the hotel. Discretion & Independent Judgment: Negotiate and close contracts that meet the hotel’s business plan objectives. Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business Develop, implement andconstantly modify sales action plans. As customer complaints and concerns arise, the catering manager is the company representative to resolve and find amicable solutions. Employ revenue management techniques to recommend corporate rate proposals. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation - Associates Degree in Sales &Marketing, Business, or a related field. Experience - Minimum 2 years hotel sales experience or the equivalent amount of industry experience; OR, equivalent combination of education and work experience. Licenses/Certifications - N/A

• Guest Service Representative (Guest Services)

  Job DetailsJob Location: Kalamazoo, MI 49048Position Type: Full TimeSalary Range: $14.00 - $14.00 HourlyJob Shift: SwingJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation - HS Diploma or equivalent. Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications - N/A

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