Front Office Manager

posted March 13, 2026

Hilton Garden Inn Denver/Highlands Ranch

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Compensation: $48,000 to $50,000 per year

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing

  • Lead daily front office operations, including staff supervision and scheduling
  • Train, coach, and develop front desk and guest service team members
  • Oversee check-ins, check-outs, reservations, and billing accuracy
  • Resolve escalated guest concerns and service issues professionally
  • Ensure compliance with hotel policies, brand standards, and procedures
  • Monitor financial processes such as cash handling and end-of-day reporting
  • Communicate effectively with housekeeping, engineering, and leadership
  • Support hiring, performance reviews, and team development
  • Maintain a welcoming, efficient, and service-focused front office environment

    • Why You Will Love It Here

  •  Leadership role with daily guest impact
  • Opportunities for growth within hotel operations
  • Supportive, team-oriented environment

    • Ready to Join the Team If you are ready to lead a high-performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Previous hotel front office leadership experience required
  • Strong communication, leadership, and problem-solving skills
  • Organized, dependable, and detail-oriented
  • Comfortable using hotel systems, reporting tools, and front office processes
  • Able to multitask and maintain professionalism under pressure
  • Passionate about hospitality and creating excellent guest experiences

    • Experience with PEP, Fosse, and/or other back-of-house hospitality operating systems is required.

    Flexible to work any shifts, including holidays and weekends. Overnight shifts are occasionally required. This is a working manager position that requires a minimum of 4 weekly desk shifts.  

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    Hilton Garden Inn Denver/Highlands Ranch

    Hotel with 128 Rooms

    Comfort in Highlands Ranch

    Off C470, we're in the Highlands Ranch suburb surrounded by business parks, dining, and entertainment. South Suburban Sports Complex is five miles away. Downtown Denver is 17 miles from us. We have an indoor pool, fitness center, free WiFi, and extensive meeting space. Relax in our restaurant, bar, and patios with views of the Rockies.

    Garden Grille

    Start your day off right with Made-to-Order omelets and daily breakfast specials at The Garden Grille available daily from 6am-10am and a delightful dinner at the Garden Grille or choose to order room service and dine in your room from 5pm-10pm daily.

    Pavillion Lounge

    Join us every day from 5pm-10pm for local craft beers and creative cocktails and discover our daily happy hour specials.

    Hilton Garden Inn Denver/Highlands Ranch

    1050 Plaza Drive

    Highlands Ranch, CO 80126

    Hotel with 128 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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