Front Office Manager

posted March 11, 2026

Home2 Tru by Hilton Kalamazoo

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Compensation: $45,000 to $50,000 per year

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing

  • Lead daily front office operations, including staff supervision and scheduling
  • Train, coach, and develop front desk and guest service team members
  • Oversee check ins, check outs, reservations, and billing accuracy
  • Resolve escalated guest concerns and service issues professionally
  • Ensure compliance with hotel policies, brand standards, and procedures
  • Monitor financial processes such as cash handling and end of day reporting
  • Communicate effectively with housekeeping, engineering, and leadership
  • Support hiring, performance reviews, and team development
  • Maintain a welcoming, efficient, and service focused front office environment

    • Why You Will Love It Here

  •  Leadership role with daily guest impact
  • Opportunities for growth within hotel operations
  • Supportive, team oriented environment

    • Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

  • Previous hotel front office leadership experience required
  • Strong communication, leadership, and problem solving skills
  • Organized, dependable, and detail oriented
  • Comfortable using hotel systems, reporting tools, and front office processes
  • Able to multitask and maintain professionalism under pressure
  • Passionate about hospitality and creating excellent guest experiences

    • Flexible to work any shifts, including holidays and weekends.

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    Home2 Tru by Hilton Kalamazoo

    Hotel with 106 Rooms


    Our by Hilton Close to attractions in Kalamazoo

    Close to major businesses, we’re off Interstate 94 just across the street from Wings Event Center. The Air Zoo Museum 7is four miles away. We’re a 15-minute drive from downtown and Western Michigan University. Our hotel features a heated indoor swimming pool, 24-hour fitness center, and meeting room.

    Home2Suites Quick access to Kalamazoo

    We’re off Interstate 94, less than a mile from Wings Event Center. Western Michigan University and downtown Kalamazoo are a 15-minute drive from our hotel. Enjoy our indoor swimming pool, fitness center, and free hot breakfast.

    Home2 Tru by Hilton Kalamazoo

    5185 East Cork Street

    Kalamazoo, MI 49048

    Hotel with 106 Rooms
    Managed By Dimension Hospitality
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