Guest Service Supervisor

posted March 2, 2026

Homewood Suites by Hilton Miami-Airport/Blue Lagoon

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Compensation: $17.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    Why You Will Love It Here

  • Competitive pay and benefits that support your life inside and outside the hotel
  • A positive and team oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

    • Previous front desk or hospitality experience required
    • Strong customer service and communication skills
    • Ability to lead, coach, and support a team
    • Calm, professional, and dependable
    • Strong problem solving and multitasking abilities
    • Comfortable with computers and hotel systems
    • Must be flexible to work any shifts, including holidays and weekends
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    Homewood Suites by Hilton Miami-Airport/Blue Lagoon

    Extended Stay

    Minutes from MIA Airport

    Surrounded by the serene waters of the Blue Lagoon, our newly renovated all-suite hotel is less than 4 miles from Miami International Airport (MIA) with free roundtrip shuttle service. Several restaurants and shops are within one mile. The Port of Miami is 10 miles away and South Beach is 12 miles from us. Enjoy our outdoor pool, free daily hot breakfast, and free WiFi.

    Homewood Suites by Hilton Miami-Airport/Blue Lagoon

    5500 Blue Lagoon Drive

    Miami, FL 33126

    Extended Stay
    Managed By Dimension Hospitality
    Current Job Openings
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