Jobs at Homewood Suites by Hilton Miami-Airport/Blue Lagoon

• Guest Service Supervisor (Guest Services)

  Job DetailsJob Location: Miami, FL 33126Position Type: Full TimeSalary Range: $17.00 - $17.00 HourlyJob Shift: SwingJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Management Activities: Direct the work of associates Handle associate complaints Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation -HS Diploma or equivalent. Experience -Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Licenses/Certifications -N/A.

• General Manager (General Manager)

  Job DetailsJob Location: Miami, FL 33126Position Type: Full TimeSalary Range: $125,000.00 - $145,000.00 Salary/yearJob Shift: DayJob Purpose: To manage a hotel’s operation and maintain established cost and quality standards in order to ensure superior service and maximize profits. Key Responsibilities: Oversee all aspects of hotel operations, including front desk, housekeeping, and food and beverage services. Ensure guest satisfaction by addressing inquiries, resolving complaints, and providing personalized service. Manage and train hotel staff, fostering a positive and productive work environment. Develop and implement operational policies and procedures to enhance efficiency and service quality. Monitor financial performance, including budgeting, forecasting, and cost control measures. Collaborate with marketing teams to promote the hotel and increase occupancy rates. Ensure compliance with health and safety regulations and maintain a clean and safe environment for guests and staff. Other duties as assigned. Job Skills: Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Ability to exercise excellent communication, presentation, organization, time management and listening skills. Ability to use analytical skills for measuring business potential and value to the hotel. Ability to successfully interact with all levels of customers and hotel management. Management Activities: Interview, select and train associates Set and adjust associates’ rates of pay and hours of work Direct the work of associates Appraise associates’ productivity & efficiency to recommend promotions or other changes in status Handle associate complaints Discipline associates Plan the work Determine the techniques to be used Apportion the work among associates Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold Control the flow and distribution of materials or merchandise and supplies Provide for the safety and security of the employees or the property Plan and control the budget Monitor or implement legal compliance measures Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates). Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight. Discretion & Independent Judgment: Develops new programs which result in an increased level of guest satisfaction and operational excellence Prepares the annual hotel budget. May deviate from established procedures to modify strategies that will enhance revenues effectively. Modifies strategies that will enhance revenues. Develops short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Investigates complaints and maintains product and service quality standards by conducting ongoing evaluations and initiates corrective action. Makes an independent choice to develop sales action plans and evaluate trends to modify strategies that will enhance revenues. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Walk extended distances Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation -Bachelors degree in Hotel Management or a related field is preferred. Experience (Required) -Minimum 3-5 years of experience as a General Manager in a branded hotel (Marriott/Hilton/Hyatt) with a strong background in operations, sales and marketing. Licenses/Certifications -Possess a valid driver’s license and be able to drive to customer appointments.

• Sales Admin Coordinator (Administrative)

  Job DetailsJob Location: Miami, FL 33126Position Type: Full TimeSalary Range: $20.00 - $20.00 HourlyJob Shift: SwingJob Purpose: Assist in the organization and clerical duties of the Sales Office by functioning as the central contact for information specific to this department. Job Responsibilities: Politely and professionally answer the telephone and greets clients. Maintain an organized professional-looking office environment Maintain an accurate and easy-to-use filing system for storing sales documents. Create and distribute reports necessary for the department. Develop professional sales presentation materials, with guidance and utilizing available resources. Respond to inquiries - inbound phone, written, advertising, tradeshows. Conceptualize, draft and send well-constructed and professional correspondence and proposals. Host property tours, familiarizing customers and potential customers with property features, products and services. Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication. Other duties as assigned. Job Skills: Computer skills including word processing, spreadsheets, and brand property Management System(s). Exercise excellent communication and listening skills. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Walk extended distances Lift/carry 6-25 lbs. Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation - HS Diploma or equivalent. Experience - Minimum 6 month office or sales experience. Licenses/Certifications - N/A.

• Van Driver (Transportation)

  Job DetailsJob Location: Miami, FL 33126Position Type: Full TimeSalary Range: $15.00 - $15.00 HourlyJob Shift: SwingJob Purpose: To shuttle hotel guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. Job Responsibilities: Drives incoming/departing hotel guests to hotel, airport, shopping center and miscellaneous destinations and assists guests with luggage. Attends and participates in monthly front desk meetings. Inspects van to ensure that it is in order and that supplies are adequate. Explains features of van such as operation of radio, television, telephone, etc. Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions. Pages guests in lobby, dining rooms or other parts of property. Delivers messages and runs errands. Maintains courtesy van consisting of washing, cleaning, and fueling. Raises, lowers, and ensures proper handling of American flag. Maintains lobby in a clean and tidy manner; this includes, but is not limited to ashtrays, trash, seating areas, front doors, floors, etc. Maintains the front porte-cochere by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks, etc. Other duties as assigned. Job Skills: Carry out specific oral or written instructions, frequently following a routine. Do the same task over and over, frequently in the same way. Lift and carry things like luggage, trays of dishes, and bags of golf clubs. Physical Requirements: Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. QualificationsEducation: HS Diploma or equivalent Experience: 2 years of driving experience. Licenses/Certifications: Valid motor vehicle license. CDL required for vans with more than 16 passenger capacity.

• Guest Service Representative (Guest Services)

  Job DetailsJob Location: Miami, FL 33126Position Type: Full TimeSalary Range: $15.00 - $16.00 HourlyJob Shift: SwingJob Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Relief Night Auditor Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Able to work overtime and irregular hours Has to be willing and able to work Overnights Working Conditions: Continually works in normal office conditions and in close proximity to others. QualificationsEducation -HS Diploma or equivalent. Experience -Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Licenses/Certifications -N/A.

careers.dimensionhospitality.com/homewood-miami-airport/jobs