Guest Service Representative

posted February 28, 2026

Hanover Marriott Whippany

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Compensation: $21.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

    Why You Will Love It Here

  • Competitive pay and benefit that support your life inside and outside the hotel
  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

    Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

    • Strong customer service and communication skills
    • Friendly, positive, and professional presence
    • Comfortable using computers and hotel systems
    • Dependable, organized, and able to multitask
    • Prior hotel or customer service experience is helpful but not required
    • Must be flexible to work any shifts, including holidays and weekends.
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    Hanover Marriott Whippany

    Hotel with 353 Rooms

    Stay inspired, at our newly renovated hotel in Morris County

    Stay inspired at one of the most convenient Whippany, NJ hotels the convergence of high-tech and high-touch amenities, seamlessly blended for an innovative stay. Rest brilliantly in contemporary accommodations with pillowtop mattresses, mini-refrigerators, and flat-panel Smart TVs, only at one of the top Morris Plains, NJ hotels. Our ballrooms offer 16,000 square-feet and 18 venues as expansive as your imagination, for anything from business and grand weddings for 900 guests, to graduations, proms, bridal showers and sweet-16s. Experience dining at Auld Shebeen, our authentic Irish pub. Stay in shape in our 24-hour fitness center, and lounge in our outdoor courtyard. As one of the best hotels near Parsippany, NJ, we also provide unparalleled access to many of the city's most notable locales, including The Funplex, Mennen Sports Arena, The Mall at Short Hills, and The American Dream. Travel brilliantly, at one of the top Whippany hotels.

    Hanover Marriott Whippany

    1401 Route 10 East

    Whippany, NJ 07981

    Hotel with 353 Rooms
    Managed By Dimension Hospitality
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