Front Desk / Guest Services Manager

posted February 27, 2026

Embassy Suites by Hilton San Antonio Riverwalk Downtown

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Compensation: $40,000 to $46,000 per year

You are confident, service driven, and skilled at leading front desk operations. You understand how to create exceptional guest experiences while supporting and motivating your team. If you thrive in a fast-paced hospitality environment and enjoy solving problems with professionalism, keep reading.

The Role As the Guest Service Manager, you oversee daily front desk operations, coach team members, and ensure all guest interactions are welcoming, efficient, and solution oriented. You help maintain smooth operations, manage service recovery, and support the hotel’s reputation for outstanding hospitality.

What You Will Be Doing

  • Manage daily front desk operations and team performance
  • Train, coach, and support guest service representatives and supervisors
  • Oversee check ins, check outs, reservations, and guest account handling
  • Resolve guest concerns quickly and professionally
  • Ensure front desk procedures and brand standards are followed
  • Communicate effectively with housekeeping, engineering, and leadership
  • Monitor staffing needs, scheduling, and daily workflow
  • Maintain accurate logs, reports, and financial documentation
  • Support a welcoming, service-oriented environment for guests and staff

    Why You Will Love It Here

  • Competitive pay and benefits that support your life inside and outside the hotel
  • Leadership role with daily guest impact
  • Supportive team and opportunities for career growth
  • A dynamic environment where no two days are the same

    Ready to Join the Team If you are ready to lead front desk operations and deliver exceptional guest service, we would love to meet you. Apply now.

    EOE

    Qualifications

    What Makes You You

    • Previous front desk or hotel operations leadership experience required
    • Strong communication, service, and problem-solving skills
    • Professional, reliable, and able to lead by example
    • Organized and comfortable managing multiple priorities
    • Confident working with hotel systems and guest service processes
    • Passionate about hospitality and creating memorable experiences
    • Must be flexible to work any shifts, including holidays and weekends
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    Embassy Suites by Hilton San Antonio Riverwalk Downtown

    All Suite

    Stay on San Antonio's River Walk

    Take in River Walk views from our downtown suites. The Alamo, Majestic Theatre, and The Buckhorn Saloon are within a ten-minute walk. The Alamodome and Tower of the Americas are a mile and a half away. We offer a 24-hour fitness center and heated pool. Enjoy free made-to-order breakfast, in-room dining, and our complimentary Evening Reception.

    Range

    Welcome to Chef Jason Dady’s Range: Steak, Seafood & Field – a Tuscan Steakhouse offering a menu that blends family favorites with Italian inspirations. Fresh hand-made pastas and thin, crispy pizzas transport you to Tuscany while our expanded beef program with dry-aged and Certified Black Angus Beef cuts offers a taste of Texas. Floor-to-ceiling windows overlooking the San Antonio Riverwalk showcase the beauty of Downtown San Antonio, making Range a go-to destination for out-of-town guests, business luncheons, group dining and celebrations.

    Meetings and events

    We have over 11,000 sq. ft. of flexible event space, accommodating up to 900 guests. The third-floor Riverwalk Terrace has views over the River Walk. The hotel's event team will assist with catering and A/V needs.

    Embassy Suites by Hilton San Antonio Riverwalk Downtown

    125 E. Houston Street

    San Antonio, TX 78205

    All Suite
    Managed By Dimension Hospitality
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