Guest Service Supervisor

posted February 27, 2026

Courtyard Miami Downtown/Brickell Area

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Compensation: $19.00 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    Why You Will Love It Here

  • Competitive pay  
  • A positive and team oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

    • Previous front desk or hospitality experience required
    • Strong customer service and communication skills
    • Ability to lead, coach, and support a team
    • Calm, professional, and dependable
    • Strong problem solving and multitasking abilities
    • Comfortable with computers and hotel systems
    • Must be flexible to work any shifts, including holidays and weekends.
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    Courtyard Miami Downtown/Brickell Area

    Hotel with 233 Rooms

    Travel to our downtown Miami hotel for Business & Leisure

    Welcome to Courtyard Miami Downtown/Brickell! At our Miami Brickell hotel, guests are welcomed to a prime location in the heart of Miami near both the Brickell Financial District & the endless excitement of downtown Miami. We are just a short walk from the Miami Convention Center for guests attending events. Whether you're traveling for business or pleasure, our hotel near Miami Cruise Port is nearby everything you need. Shop at Bayside Marketplace, watch a game at FTX Arena & then return to a great night sleep in perfectly plush bedding. Our spacious Port of Miami hotel rooms also feature thoughtful amenities including LCD TVs with premium channels, free Wi-Fi & more! Wake up to hearty breakfasts or gather with friends in the evening over seasonally-inspired cocktails & succulent deserts onsite at The Bistro. No matter what brings you to Miami, you'll want to book a great stay at our downtown Miami hotel.

    Courtyard Miami Downtown/Brickell Area

    200 SE Second Avenue

    Miami, FL 33131

    Hotel with 233 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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