Guest Service Supervisor

posted February 26, 2026

Hilton Garden Inn Lubbock

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Compensation: $17.00 to $17.50 per hour

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

  • Assist in supervising front desk staff and daily operations
  • Support check ins, check outs, reservations, and guest inquiries
  • Provide coaching and training to team members
  • Handle guest concerns and resolve service issues professionally
  • Ensure front desk procedures and brand standards are followed
  • Maintain accurate records, logs, and shift information
  • Communicate important updates to management and other departments
  • Assist with cashiering, billing, and basic audit tasks

    Why You Will Love It Here

  • Competitive pay and benefits that support your life inside and outside the hotel
  • A positive and team oriented environment
  • Opportunities for growth in front office and hotel leadership
  • A role where you help shape the guest experience

    Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE

    Qualifications

    What Makes You You

  • Previous front desk or hospitality experience required
  • Strong customer service and communication skills
  • Ability to lead, coach, and support a team
  • Calm, professional, and dependable
  • Strong problem solving and multitasking abilities
  • Comfortable with computers and hotel systems
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    Hilton Garden Inn Lubbock

    Hotel with 113 Rooms

    A short walk from retail, near Texas Tech

    Find us next to Highway 62, walking distance from Canyon West Shopping Center and Main Event entertainment complex. We're four miles from Texas Tech University campus and within eight miles of downtown Lubbock, the Buddy Holly Center, and Science Spectrum Museum. We have a fitness center and 4,000 sq. ft. of event space.

    Hilton Garden Inn Lubbock

    6027 45th Street

    Lubbock, TX 79407

    Hotel with 113 Rooms
    Managed By Dimension Hospitality
    Current Job Openings
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