Reports To Front Office/Operations Manager
Supervises N/A
Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Reports To Executive Housekeeper
Supervises N/A
Job Purpose To maintain cleanliness of all spaces within the hotel.
Job Responsibilities
Make beds in guest rooms.
Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas
Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner.
Dust furniture and equipment.
Polish metalwork, such as fixtures and fittings.
Wash walls, ceilings, woodwork, windows, door panels, and sills.
Empty wastebaskets, and empties and cleans ashtrays
Transport trash and waste to disposal area.
Replace light bulbs.
Collects soiled linens for laundering and receives and stores linen supplies in linen closet.
Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent.
Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles.
Sort dried articles according to identification number or type.
Fold and place item in appropriate storage bin.
Other duties as assigned
Job Skills
Ability to carry out specific oral or written instructions, frequently following a simple routine.
Ability to perform repetitive actions consistently.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
