Description

Job Purpose: To serve hotel guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. 

Job Responsibilities:  

• Escorts incoming hotel guests to rooms and assists guests with luggage. 
• Attends and participates in monthly front office meetings. 
• Inspects guest’s room to ensure that it is in order and that supplies are adequate. 
• Explains features of room such as operation of radio, television, telephone, in-room movie system, etc. 
• Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions. 
• Pages guests in lobby, dining rooms or other parts of property.  Delivers messages and runs errands. 
• Maintains courtesy van consisting of washing, cleaning, and fueling. Drives the resort courtesy van within two-mile radius of the resort to transport guests to desired location.
• Raises, lowers, and ensures proper handling of American flag. 
• Maintains lobby in a clean and tidy manner; this includes, but is not limited to ashtrays, trash, seating areas, front doors, floors, etc. 
• Maintains the front porte-cochere by picking up trash, cleaning oil leaks, hosing off sidewalks, etc. 
• Other duties as assigned. 

Job Skills: 

• Carry out specific oral or written instructions, frequently following a routine. 
• Do the same task over and over, frequently in the same way. 
• Lift and carry things like luggage, trays of dishes, and bags of golf clubs. 

Physical Requirements:

• Ability to speak and hear in English.
• Close and distance vision.
• Frequently lifts/carries over 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Qualifications

Education: HS Diploma or equivalent 

Experience: One year of Guest Service experience is preferred

Licenses/Certifications: Valid Florida Driver's License and maintains a good driving record required.