Jobs at Boca Raton Marriott at Boca Center

• Front Office Manager (Guest Services)

  Reports To General Manager, Director of Rooms, Front Office Manager Supervises Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit. Job Purpose To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position. Job Responsibilities Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. Receive departmental related guest complaints and ensures corrective action is taken. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations. Other duties as assigned. Job Skills Analyze and interpret business records and statistical reports; interpret policies established by administrators. Use mathematical skills to interpret financial information and prepare budgets. Understand the government regulations covering business operations. Make business decisions based on production reports and similar facts, experience, and opinion.  Plan and organize the work of others. Change activity frequently and cope with interruptions.

• Housekeeping Houseperson (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. Job Responsibilities Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. Abides by the regulations set forth by the material safety data sheets when using chemicals. Moves/arranges furniture and dusts/polishes furniture, metalwork and equipment. Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. Cleans bathrooms and replenishes with supplies. Refurnishes room with supplies, towels etc. as required. Supplies cleaning cart with appropriate supplies for shift. Washes walls, ceiling, and woodwork; washes windows, door panels, and sills. Empties wastebaskets, and empties and cleans ashtrays. Transports trash and waste to disposal area. Takes the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills Use hands to lift, carry, or pull objects that may be heavy. Understand simple instructions. Learn simple procedures and techniques. Perform routine work or the same task over and over again.

• Bell Person (Guest Services)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates. 

• Guest Service Representative (Guest Services)

  Reports To Front Office/Operations Manager Supervises N/A Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

• Housekeeping Inspector Supervisor (Housekeeping)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

• Room / Suite Attendant (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose To maintain cleanliness of all spaces within the hotel. Job Responsibilities Make beds in guest rooms. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. Dust furniture and equipment. Polish metalwork, such as fixtures and fittings. Wash walls, ceilings, woodwork, windows, door panels, and sills. Empty wastebaskets, and empties and cleans ashtrays Transport trash and waste to disposal area. Replace light bulbs. Collects soiled linens for laundering and receives and stores linen supplies in linen closet.  Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin. Other duties as assigned Job Skills Ability to carry out specific oral or written instructions, frequently following a simple routine. Ability to perform repetitive actions consistently.

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